Insurance refusing new for old value

sal_III

Stompymcstomperson wrote: »

I sourced the price of 250 DVDs myself from Amazon which they requested and put them on a spreadsheet with the link attached to it for the price. Then took an average cost of them all.

Which would still come up to the same total amount so what's the problem?

Does it matter if DVD A costs £10 to replace, while DVD B costs £90 to replace if you end up with 2x£50 compensation, instead of £10+£90?

Stompymcstomperson

They are not offering the new price from which I put on the spread sheet. They are telling me I'm only covered on a like for like basis, and as I bought the DVDs second hand they are saying I am only entitled to second hand replacement price.
I've called them and a note has been put on the file in regard to me having a new for old policy and aviva are mistaken, I'm just waiting for a call from customer services. :money:

sheramber

It seems reasonable that they pay you the current secondhand price to replace DVDs bought second hand in the first place.

davidwatts

sheramber wrote: »

It seems reasonable that they pay you the current secondhand price to replace DVDs bought second hand in the first place.

I'm not so sure, unless it expressly says so in the policy. New for old is normally just that, unless the policy states "..unless bought second hand". I'm not aware of any policy that works on that basis.

I don't believe that the "like for like" clause is relevant to this aspect of the claim settlement; it would be more relevant to them trying to fob you off with the basic version of a cd when you had the deluxe version with bonus tracks or an extra disc etc.

[Deleted User]

Stompymcstomperson wrote: »

They are not offering the new price from which I put on the spread sheet. They are telling me I'm only covered on a like for like basis, and as I bought the DVDs second hand they are saying I am only entitled to second hand replacement price.
I've called them and a note has been put on the file in regard to me having a new for old policy and aviva are mistaken, I'm just waiting for a call from customer services. :money:

Seriously? You bought second hand DVDs but are expecting new ones from your insurance? Why on earth do you think you should get a new product to replace one you bought second hand?!

Stompymcstomperson

Because it's a new for old policy :money::money:

It's quite simple really, it's just some people are more so..:beer:

Weighty1

Stompymcstomperson wrote: »

Because it's a new for old policy :money::money:

It's quite simple really, it's just some people are more so..:beer:

So you think you can kit of your house with cheap second hand goods, have a house fire and then have all your stuff replaced with brand new goods?

The purpose of insurance is to put you back in the position you were prior to the claim. In this instance this would mean replacing lots of second hand dvd's with lots of ALSO second hand dvd's. That's fair and equitable on both sides.

rs65

Weighty1 wrote: »

So you think you can kit of your house with cheap second hand goods, have a house fire and then have all your stuff replaced with brand new goods?

The purpose of insurance is to put you back in the position you were prior to the claim. In this instance this would mean replacing lots of second hand dvd's with lots of ALSO second hand dvd's. That's fair and equitable on both sides.

It generally is - but new for old contents policies and new car replacement benefit of a motor policy can put you in a better position.

rs65

camelot1971 wrote: »

You bought second hand DVDs but are expecting new ones from your insurance?

I would, on a new for old policy.