PPI using Resolver

joe_bloggs1

I used Resolver to put in PPI claims to Lloyds & Santander


Does using Resolver constitute a claim?


This is what I thought it was for but I had a message from Resolver saying "Remember, Resolver doesn't manage your case for you!"


I see messages advising ringing the banks directly but am I going to get through or hang on the line for hours ?


If Resolver constitutes a claim before the deadline is that enough?

Tortuga11

Yes, Resolver constitutes a legitimate complaint. They don't "manage" the complaint for you as they don't do anything after registering the complaint, just like any claims management company.

joe_bloggs1

Thank you thats put my mind at ease



Much appreciated

brettcta

You can complain via the lender’s websites though, so you know 100% for definite that they have it I. Time

-taff

Resolver is glitchy. Go directly to the website of the company you want to complain to.

joe_bloggs1

Thanks for the extra feed back



I have been on the two lenders sites and put an enquiry through and taken screen grabs for proof



Hopefully one or the other method will get through



We will see in due course