A nightmare from Dreams. Advice on where I stand.

neilmcl

Liam389 wrote: »

‘My partner answered the door to the delivery team, so what I am giving you here is conjecture as I was not present, but she has told me the chap who knocked the door said ‘’is it alright to put it here?’’ (Here being the front car port/porch)’

So in other words it was delivered to the room of your (well your partner's) choice then.

kittennose

Aylesbury_Duck wrote: »

Seems to be a win-win. You've got £300 vouchers instead of the £250 cash you wanted and Dreams have given you £150 worth of product instead of the £150 cash they were offering (assuming they operate on something like a 50% margin).

50% margin lol. Nowhere near.

Aylesbury_Duck

kittennose wrote: »

50% margin lol. Nowhere near.

What is it then? Enlighten me.

kittennose

Aylesbury_Duck wrote: »

What is it then? Enlighten me.

8-12% if (and it's a big if) things are going well.

If it was 50% there'd be a bed shop on every corner. :rotfl:

DoaM

It'll be 50% GM at least on a per-product basis. (They sell the bed for £600, it cost them £300 to buy it in). The business wouldn't be viable otherwise.

That doesn't mean the business is making 50% profit though, as they'll have many other costs to factor in.

Other businesses will have different models ... for example, those that work in the service sector will sell products at low margin because the profit is made in the service side.

Aylesbury_Duck

DoaM wrote: »

It'll be 50% GM at least on a per-product basis. (They sell the bed for £600, it cost them £300 to buy it in). The business wouldn't be viable otherwise.

That doesn't mean the business is making 50% profit though, as they'll have many other costs to factor in.

Thank you. Exactly. That's the point. The OP will get £300 of product at a cost of approximately £150 cost to Dreams.

Aylesbury_Duck

kittennose wrote: »

8-12% if (and it's a big if) things are going well.

If it was 50% there'd be a bed shop on every corner. :rotfl:

And if the margin on every bed were 8-12%, they'd be out of business.

You're confusing product margin with business profitability. My point was that in return for his £300 voucher, Dreams are only giving away a bed (or whatever) that cost them £150. That's why it's a mutually good outcome.

Takmon

Liam389 wrote: »

Hi Gavin/all

I wasn’t present, but as I worded in my complaint to Dreams-

‘My partner answered the door to the delivery team, so what I am giving you here is conjecture as I was not present, but she has told me the chap who knocked the door said ‘’is it alright to put it here?’’ (Here being the front car port/porch)’

So your partner was asked if it was ok and presumably they said yes. You must be able to see how ridiculous it is that you expected them to deliver it to a room they weren't even told about.

Then you found a problem with the bed but felt you had to assemble it to be able to sleep on it and didn't even consider you could have just slept on the mattress on the floor.

It seem neither you or your partner have any common sense :rotfl:

Matty36

Excellent customer service from Dreams. Looks like the only nightmare came from yourself as you have done nothing but contradict yourself throughout this thread.

societys_child

kittennose wrote: »

8-12% if (and it's a big if) things are going well.

If it was 50% there'd be a bed shop on every corner. :rotfl:

You know nothing . . .