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Refunding/replacing TV - online retailer refuses to due to 'government regulation'

edited 30 November -1 at 1:00AM in Consumer Rights
12 replies 765 views
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Replies

  • LilElvisLilElvis Forumite
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    Sixth Anniversary 1,000 Posts Name Dropper
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    kittennose wrote: »
    Seems a bit silly to throw the TV away before they delivered the replacement, but still I would say to them you'll get it back and to proceed with the refund/replacement.

    Then just buy another broken TV of the same model if possible.

    And possibly throw more money away if they have the serial number of the TV they are expecting to receive.
  • Aylesbury_DuckAylesbury_Duck Forumite
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    10,000 Posts Eighth Anniversary Name Dropper
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    kittennose wrote: »
    Seems a bit silly to throw the TV away before they delivered the replacement, but still I would say to them you'll get it back and to proceed with the refund/replacement.

    Then just buy another broken TV of the same model if possible.
    You're suggesting the OP commits fraud? That's not good advice.

    As suggested below, they could easily check using the serial number. And how likely is it that OP will track down a TV with the exact same fault that requires the same part that the retailer knows about.....for sale?
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