Refunding/replacing TV - online retailer refuses to due to 'government regulation'

LilElvis

kittennose wrote: »

Seems a bit silly to throw the TV away before they delivered the replacement, but still I would say to them you'll get it back and to proceed with the refund/replacement.

Then just buy another broken TV of the same model if possible.

And possibly throw more money away if they have the serial number of the TV they are expecting to receive.

Aylesbury_Duck

kittennose wrote: »

Seems a bit silly to throw the TV away before they delivered the replacement, but still I would say to them you'll get it back and to proceed with the refund/replacement.

Then just buy another broken TV of the same model if possible.

You're suggesting the OP commits fraud? That's not good advice.

As suggested below, they could easily check using the serial number. And how likely is it that OP will track down a TV with the exact same fault that requires the same part that the retailer knows about.....for sale?