Charged twice for same Electricity when switching over from Our Power to Utilita

brewerdave

Cliffheinz wrote: »

I've got the same issue as the OP following a switch from Ebico to Ecotricity. The double charge is around £10.50. Not a lot of money but surely it's as easy to get right as it is to screw up the switch?
Ebico stated this error is within the "industry threshold" implying that a small value customer rip-off is permitted! Anyone else had this response and overturned it to receive a credit?

Had EXACTLY the same response from Together Energy over double charging by One Select when they went kaput!The difference is within tolerance so can't raise a dispute. The problem is that the customer service people DON'T understand the changeover tolerance rules.

I've been chasing since March - raised complaints then went to Ombudsman - have now received proposed resolution from Together which includes £50 compensation:) - as I was only arguing about ~£4, they should have sorted it out months ago:rotfl:

Gerry1

Cliffheinz wrote: »

Ebico stated this error is within the "industry threshold" implying that a small value customer rip-off is permitted!

So much for the Ethical Billing Company and their holier-than-thou Christian principles !