E Bay Seller says item Faulty

bowlesbargain

I have just sold a item on E Bay I did put there was a slight fault with one part of the item the buyer collected the item. They have now filed a request for refund saying that the item is faulty. reading the terms on E Bay I appear to have no comeback. I have dealt with over 120 people and always had 100% satisfaction.
I know the item was ok when collected the site appears to suggest that not only will I have to refund the buyer I will also have to pay carriage back to me, even when the item was collection only due to the size.
Can anyone help can E Bay just take the money back from my Pay Pal account if the buyer asks for it!!

GabbaGabbaHey

I think you mean "buyer" rather than "seller" in your thread title.

Did the buyer pay by PayPal? If so, you're lucky that they are willing to return the item - they could have raised an Item Not Received (INR) claim and you would not have been able to defend it.

It might be worth ringing eBay and explaining that the buyer collected the item and had an opportunity to inspect it before taking it away.

forgotmyname

Never accept paypal for collection items. They could have collected and then filed an Item Not Received claim as soon as they got home.

theonlywayisup

I am not sure why people are warning you of INR when the issue is a return.....that said.

How did the buyer pay.

If they paid by Paypal, is the case open on Paypal or Ebay?

bowlesbargain

theonlywayisup wrote: »

I am not sure why people are warning you of INR when the issue is a return.....that said.

How did the buyer pay.

If they paid by Paypal, is the case open on Paypal or Ebay?

I sold the item it was collected by a neighbour of the buyer I did say there was slight marks etc the request for refund has come via E Bay the money is in my Pay-Pal account. I feel upset as this is the first time I have had a problem and always had a nice relationship with my buyers and sellers.

bowlesbargain

bowlesbargain wrote: »

I have just sold a item on E Bay I did put there was a slight fault with one part of the item the buyer collected the item. They have now filed a request for refund saying that the item is faulty. reading the terms on E Bay I appear to have no comeback. I have dealt with over 120 people and always had 100% satisfaction.
I know the item was ok when collected the site appears to suggest that not only will I have to refund the buyer I will also have to pay carriage back to me, even when the item was collection only due to the size.
Can anyone help can E Bay just take the money back from my Pay Pal account if the buyer asks for it!!

Sorry my Heading was wrong it was Buyer!!

lindens

Is the fault the same as the fault you pointed out in the description? sorry it's not clear.
If different - then yes you have to pay for return postage and accept the return. If it turns out to be a veiled Change of mind return, fight it with ebay when you have the item back
If its one and the same fault you dont have to accept the return

messia07

you could always offer them a part refund. that what i had to do when i sold a vintage toy ( the batteries had leaked inside making the product slightly faulty), buyer was then happy and i didnt loose out on fees, postage etc

bowlesbargain

messia07 wrote: »

you could always offer them a part refund. that what i had to do when i sold a vintage toy ( the batteries had leaked inside making the product slightly faulty), buyer was then happy and i didnt loose out on fees, postage etc

Thanks all, I contacted E Bay as buyer refuses to speak to me to tell me what is wrong with the item. If I pay for postage which is half the price of the item then I still need to fight and could lose. So I bit the bullet this morning and gave a full refund and they keep the item.
I did message them suggested a 50% refund they didn't reply they were waiting for the 8 day period for E Bay to step in.
Thanks for all who took the trouble to read and reply. Its put me off selling on E Bay as all the protection seems to for the buyer not the seller