Parcelhero - do not use

IRWVFlower

Im so angry I feel that I have to share our story -

For the last few years we've used a courrier company called ParcelHero - we've never had any issues,

A month ago they collected a parcel from us to go abroad - the tracking shows it was collected - they've now said that it's been lost - they cant find it and they wont refund us!

Im so angry! How can do they do this?

My sister in law is a journalist and is including it in a forthcoming article about consumer rights horror stories. I just want everyone to know to avoid them!

custardy

IRWVFlower wrote: »

Im so angry I feel that I have to share our story -

For the last few years we've used a courrier company called ParcelHero - we've never had any issues,

A month ago they collected a parcel from us to go abroad - the tracking shows it was collected - they've now said that it's been lost - they cant find it and they wont refund us!

Im so angry! How can do they do this?

My sister in law is a journalist and is including it in a forthcoming article about consumer rights horror stories. I just want everyone to know to avoid them!

you think one post on one lost parcel will do it?
You have used this company for years without issue.
did you read posts from others with problems and then think,oh I must stop using them?

FYI,you didnt use a courier company. You used a courier reseller

shaun_from_Africa

IRWVFlower wrote: »

A month ago they collected a parcel from us to go abroad - the tracking shows it was collected - they've now said that it's been lost - they cant find it and they wont refund us!

What was their reason for not paying out?
Was it because the item concerned was one that was excluded from their cover for loss or damage? or was it because you didn't take out insurance to cover it for the full value of the item?