Separate Phone and Broadband Provider

cwaite

I currently have my Phone Line Rental on an Origin Line Rental Saver and my Broadband with Plusnet,


My Origin Line rental saver comes to an end in October and to renew for another 2 years is more than 70% more expensive than in 2017, therefore, I am looking at getting line rental with the Post Office as its only £11.50 a month and keeping my broadband with Plusnet (I still have 15 months of my contract to run with them).


I am wondering if I am definitely able to go with the Post Office for Line Rental only, whilst keeping my broadband with plusnet on the same line, this is certainly possible with Origin, but I think Origin use BT Equipment in the exchanges as do Plusnet, whilst I think I remember reading that Talktalk handle Post Offices lines/broadband.



I have asked the Post Office this question and they have said yes I can keep my Broadband with Plusnet, if I swap my line rental over to them, but just wanted to make sure as in the past I have had sales people misinform me to get me on board.


Is anyone else here with Post office for line rental and Broadband with Plusnet?

Inner_Zone

PO phone line resold TT , avoid.

JJ_Egan

Its the same Openreach line as TT PN etc .

cwaite

So as long as its an Openreach supplied line then all will be ok for me?

Inner_Zone

cwaite wrote: »

So as long as its an Openreach supplied line then all will be ok for me?

But you can't contact OR directly, so you have to deal with TT's appalling CS.

JJ_Egan

Its up to PN as well to accept the PO line .I would ask them first.

cwaite

Is the customer support for the post office the totally useless overseas customer support from TalkTalk then? Or is the UK based.

iniltous

If you take PO line rental ( as others have said it’s a TT wholesale LLU service ) you may find that you cannot have broadband with anyone other than PO ( and that would also be a wholesale TT broadband service )
Line rental with one company and broadband with another is called SMPF ( shared metallic path facility) and the two main LLU/MPF providers Sky and TT no longer offer SMPF to new customers, only MPF, in fact I think they both got rid of their legacy SMPF customers that didn’t want to transfer to MPF, or those that they couldn’t transfer to MPF because they’ve were on exchanges where they didn’t have a network presence, they did this by selling off their ‘off net’ customers to other providers.

I suspect given that the PO are TT under a different banner , SMPF may not be available to you if you take PO line rental, regardless of what the rep said.

JJ_Egan

cwaite wrote: »

Is the customer support for the post office the totally useless overseas customer support from TalkTalk then? Or is the UK based.

Judged on past posters PO have no support its passed to TT .

anniecave

I would suspect that what iniltous says may be correct. OP- Are you on fibre, or just basic broadband? I'm not sure if it makes a difference.

I have recently switched my broadband from plusnet to post office. My recent experience wasn't great, they didn't dispatch the router in advance, and when I called up they said they couldn't rerequest the dispatch until the day after my broadband went live, then it took a further 3 days to receive the router.

However I called the call centre on 3 different occasions, and on all 3 occasions the people I spoke to were polite, knowledgable, could tell me what they could or couldn't do, and did what they said they were going to do. I don't know if the support is different for telephone to broadband, but I had no issues with the call centre staff at all.

If you are already with plusnet for broadband, have you considered calling them up and asking about moving your phone line to them? Based on my experience their telephone support is very good, so I would hope that they would be able to confirm whether or not that would be possible? Even if that's more expensive in the short term, I would consider that option rather than trying to keep the two separate, as having both with the same provider seems to provide best prices based on my experience.