Vinyl flooring not level

jack000

Hi, I hope I am posting in the right section and the question is indeed relevant.

I hired a company to remove carpets and lay vinyl flooring in my home. In the landing, the result is visibly not level (photo: https: (double slash) i.postimg.cc/cLZ6n12h/img.jpg).

Do you think I am exaggerating in considering this work shoddy and rejecting it?

I was told the problem is in fact caused by whatever is underneath the flooring, but if that's the case, why didn't the people who installed it call me to make me aware of the issue? I would surely have arranged for it to be sorted.

Why didn't they stop? What kind of quality standards they aim to?

peter_the_piper

Surely the slope is the same for both a carpet and vinyl, just possibly more visible. I assume that the company thought you were happy whilst carpeted so would be when vinyled.

Fosterdog

Did you get the company in to measure up and make recommendations about levelling the floor and underlay etc first or did you buy the vinyl you wanted and just paid them to fit what you bought?

From the style of the door frames, skirting, and spindles it looks like an older house, old houses rarely have straight lines and level floors. I live in an 1870s house myself and most of our walls and floors are not straight or level.

They haven't made your floor non level, it would have been that way with the carpet you just never noticed it and now you've chosen a style of flooring that shows it up more. If the beams and boards underneath are not level then it would be very difficult to make the new flooring level.

Aylesbury_Duck

I don't think there are grounds to reject it. As others have said, it's your floor that's not level and you perhaps didn't notice that when the carpets were down. If you did notice and wanted them to do something about it, you should have asked them to create a level surface before laying the vinyl. That would certainly have increased the cost.

marlot

jack000 wrote: »

Do you think I am exaggerating in considering this work shoddy and rejecting it?
...

https://postimg.cc/qzbkfrk6

If there were bumps or bubbles in the flooring, you'd have a case

For a slope in the underlying floor, not a chance.

Hunter_Jaeger

If you want level floors throughout would cost tens of thousands. Attempting to do it on the cheap will probably end up making things a lot worse.

Looks like they have done a good job, so nothing wrong with their work.

Spank

Why are you so bothered? Are you falling down due to it?
If so how do cope with our uneven pavements?

Paul_DNAP

That is your house that's not level, and not the fault of the flooring contractor.

societys_child

Do you think I am exaggerating in considering this work shoddy and rejecting it?

It's not shoddy, it's the floor not being level.
What on earth did you expect them to do to level your floor? They're carpet fitters, not builders.

Blackbeard_of_Perranporth

I don't think any floor in my house is level either!

soolin

Blackbeard_of_Perranporth wrote: »

I don't think any floor in my house is level either!

Some of my walls aren't either, we tend to paint them now but when we used to wallpaper we had to be very careful with patterns as there was always a bit that had to be tapered to fit.

I am intrigued though at what the OP is expecting with any complaint, do they honestly think a carpet fitter is expected to somehow level a floor?