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Delburn wrote: »
You should not believe everything Toto say in the FAQ.
FreeBear wrote: »
I had an email this afternoon telling me that whilst electricity was being transfered, Toto had raised an objection to the gas. Ran the Toto (un)helpful call centre, and 'erbert told me "OFGEM rules say you can not transfer in the first 21 days". Tried calling him out on that as electricity has gone through, but not gas.
Already in a position to distrust anything they say after being told "your tariff will remain unchanged", only to find I'm on a variable rate plus standing charge. And yes, I do/did check bills and tariffs online with Solarplicity and still have all the emails that they sent me. No mention of a tariff change anywhere.
...Regarding your tariff: we’ve brought you to TOTO on exactly the same unit rate and standing charge you were previously on...
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