Replacing First Direct secure key could stop you logging in for 3 weeks

john539

camelot1971 wrote: »

Perhaps if people stopped sending money to scammers or giving away their secure information then the banks wouldn't need to do this. Unfortunately, we all have to pay the price for stupid people who need protecting from themselves.

Read my post.

You don't need over the top security to check balance or pay established payees you have already setup and paid before.

Yes, have extra security to make new payments.

It is completely pointless.

You want balance between security, convenience & flexibility.

[Deleted User]

EthicsGradient wrote: »

Yes, I can still phone them (but that's not as quick as it used to be, since they have few people on the phones these days - as I said, I was on hold for about 5 minutes). If I do want to, say, make a payment to someone new, I presume I'll be able to do it over the phone, but I don't know - I've been using the internet for First Direct, rather than the phone, for nearly all this millennium.

5 minutes?
How did you cope?
Did you seek compensation for time wasted?