Gas meters round the wrong way

steve900

Hello.

I wonder if anyone can help.

My mum and dad have 2 properties. She got a boiler installed in 2001 by British Gas. This was installed in property 1 (the upstairs property) It was connected to the gas meter at property 2 (the downstairs property) as she was going to convert them into 1 large home. The boiler heated both properties and the salesman said her gas bills would half.

The gas meter at 1 was turned off but not disconnected and the dial shows 0000, she has been with Ebico ever since as they have no standing charges.

My mum got poorly and the conversion never went ahead.

This week she got British Gas to install a new boiler at 2 and this was connected to the unused meter. I told the engineer about this and he said it was for me to sort out with the supplier of the gas.

I spoke to supplier (isupply) and said if I move other supply over, the Ebico one, could they swap the 2 meter addresses on the national database.

She said that this is not possible. I eventually spoke to a business, "xoserve" and they said the supplier only needs to send an email and they will update the database.

I am a bit stuck now. It is not urgent as my mum and dad will get both bills but when it comes to sell the properties the meters are now the wrong way round.

Can anyone help me with advice. That would be great.

DawnCrush

steve900 wrote: »

Hello.

I wonder if anyone can help.

My mum and dad have 2 properties. She got a boiler installed in 2001 by British Gas. This was installed in property 1 (the upstairs property) It was connected to the gas meter at property 2 (the downstairs property) as she was going to convert them into 1 large home. The boiler heated both properties and the salesman said her gas bills would half.

The gas meter at 1 was turned off but not disconnected and the dial shows 0000, she has been with Ebico ever since as they have no standing charges.

My mum got poorly and the conversion never went ahead.

This week she got British Gas to install a new boiler at 2 and this was connected to the unused meter. I told the engineer about this and he said it was for me to sort out with the supplier of the gas.

I spoke to supplier (isupply) and said if I move other supply over, the Ebico one, could they swap the 2 meter addresses on the national database.

She said that this is not possible. I eventually spoke to a business, "xoserve" and they said the supplier only needs to send an email and they will update the database.

I am a bit stuck now. It is not urgent as my mum and dad will get both bills but when it comes to sell the properties the meters are now the wrong way round.

Can anyone help me with advice. That would be great.

I think you've confused yourself with your shenanigans!

Get the heating engineer back and sort yourselves out; it's not the responsibility of any energy supplier to rectify issues caused by your contractors acting on your instructions.

steve900

Houbara wrote: »

Its not rubbish at all. Its not the job of suppliers to come out, at their expense, to rectify domestic faults caused by your contractor.Get another gas safe engineer out to rectify it if the original one is nt available. Its a straightforward job.

What domestic fault?

Robin9

In this case "fault" = mistake or error or *****up by your contractor. You employed him - get him back. If you gave him wrong instructions expect to pay (handsomely)

steve900

Skanky replies that are edited within an inch of their life. That's right I said it. My mum and dad are 2 pensioners.

AndyPK

maybe one day, when both supplier are with the same company, they could swap them over on the database

steve900

AndyPK wrote: »

maybe one day, when both supplier are with the same company, they could swap them over on the database

This is what I was asking isupply. They will get back to me on Monday.

Thanks for answer. Not a single person here other than you has been helpful.

Carrot007

TBH it will be so much easier to pick a date, supply readings and get the supplier to swap the meters over on the MPRN's than to "correct" the address's.


However either way is dependent upon gettign someone with enough knowledge about thigns and the ability to do it. As such a call cetre will be useless and you want to contact them on the web. Which is further complicated by you not being the account holder. And yes this is really only your parents or the contarctors fault and not the supplier.

Pmwo21

The problem you have is that the meters weren’t installed incorrectly and the national database wasn’t updated incorrectly, it’s only incorrect due to subsequent work, so you may get resistance to changing the entries as it can cause all sorts of issues on accounts.
You’re also now in the position if the properties get sold separately, the occupants don’t have access to their own meters which is a problem.
In the long run, reconnecting the boilers to the correct meters will probably be easier.

steve900

Carrot007 wrote: »

TBH it will be so much easier to pick a date, supply readings and get the supplier to swap the meters over on the MPRN's than to "correct" the address's.


However either way is dependent upon gettign someone with enough knowledge about thigns and the ability to do it. As such a call cetre will be useless and you want to contact them on the web. Which is further complicated by you not being the account holder. And yes this is really only your parents or the contarctors fault and not the supplier.

Many thanks for reply. I would love it if the meter numbers could be swapped over. That is all we want really.

British Gas was the installer with both. We went by what they said. We have paid thousands and thousands to them over the years and trust them I suppose.

I am not blaming the supplier at all, it's just I understand the supplier is the one who can action any changes.

And when they are telling me they can't when xoserve are saying they can, well that is like a red rag to a bull.