EDF to take on failed energy supplier Solarplicity's 7,500 customers - MSE News

EnergyRookie

Delburn wrote: »

The heading of the topic was about EDF, but there are also posts about Toto. You are right about the transfers to EDF.

The transfers to Toto were not part of the SOLR process. Six week billing still applies to Toto. They "must take all reasonable steps to send a final Bill...within 6 weeks..."

Probably for the Ombudsman, or a court to decide what is reasonable in the context of Toto agreeing to take on contracts from another supplier, without the information they needed to administer those contracts, and placing reliance on Solarplicity for that information, when it was known there was a high likelihood of Solarplicity being insolvent.

You are correct, this thread is about the small number of customers who were still with Solarplicity when they ceased trading; they were moved to EDF under Ofgem's SoLR process.

It would also cover those customers who were wrongly switched to Toto Energy when they should not have been, insofar as they would be considered still to be a customer of Solarplicity when Solarplicity ceased trading, and so would also be switched to EDF under the SoLR process. This error was explained here:
https://www.moneysavingexpert.com/news/2019/08/ex-solarplicity-customers-to-get-compensation-after-being-wrongl/

This followed the agreement and act that the vast majority of Solarplicity customers would be taken over by Toto Energy, as discussed here:
https://www.moneysavingexpert.com/news/2019/07/toto-energy-takes-on-majority-of-solarplicity-customers/
(there seemed nothing wrong with this arrangement, it was part of the terms and conditions agreed to by every customer signing up with Solarplicity)

However, best to keep on topic.
As both N4t4lie and Muhren have both posted in this thread which you had no issue identifying clearly relates to Solarplicity customers being switched to EDF under the SoLR process, I would presume they are 2 of the 7500 customers who were so affected.

Lily_Rose

I contacted EDF earlier today and was advised by a very helpful gentleman that they are in the process of contacting all 7000+ customers regarding refunds.

I gave my details and was told that might push me up on the list but it may be 2 weeks+ before I get a call.

Prior to Solarplicity going under, we switched to Tonik however Toto had written to us a few days prior to the switch to say that they were now our energy supplier. Contacted both Toto and Tonik, the switch with Toto stopped however they still took out money despite acknowledging that Tonik were our new supplier! Waiting for them to confirm when they will refund me.

N4t4lie

Lily_Rose wrote: »

I contacted EDF earlier today and was advised by a very helpful gentleman that they are in the process of contacting all 7000+ customers regarding refunds.

I gave my details and was told that might push me up on the list but it may be 2 weeks+ before I get a call.

Prior to Solarplicity going under, we switched to Tonik however Toto had written to us a few days prior to the switch to say that they were now our energy supplier. Contacted both Toto and Tonik, the switch with Toto stopped however they still took out money despite acknowledging that Tonik were our new supplier! Waiting for them to confirm when they will refund me.

Did you get anywhere with this? TOTO refusing to pay compensation even though they tried to take over my account saying I "Don't qualify," for it. I am so glad I spotted the direct debit and cancelled it before they took any of my money. Never even got an apology for the error or a thanks for bringing it to our attention.

EDF have no record of my account being sent to them so no idea who will settle my account and no chance of any compensation for the account not being settled.

My account has fallen into a black hole because of this with no one wanting to take responsibility, I can only hope it was in debt to them and not credit!

As far as I am concerned EDF should be dealing with my old account.

Has anyone else found themselves in the same position at all?