We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

PCP damage charges

I handed back a Fiat 500 2 months ago 3 years into 4 year pcp.
There was a full inspection. There is some damage I'd expect to pay for. Small scratches to alloys, missing log book.
But the worst hit is chips on the body work. There are a lot... Maybe 30 per panel or more. Just the paint, no dents. So obviously outside of fair wear and tear regulations.
I'd consulted a bodywork garage before handing back and they said it was likely due to bad original paint job. I didn't have time to get it fixed before handing back and it would have been about £1500. I haven't driven the car anywhere other than on urban roads, sensibly! I didn't get anywhere with talking to fiat before handing back about the liability for this
Fiat are charging me £1200 total fee Inc collection etc. And have reduced that to £955 on request.

Honest opinions please, should I just pay it? Is it worth complaining to bvrla? I accept that the chips are there, but contest that I am responsible because I think it was a fault with the paint job. I've read a lot about fiat paint work issues.
Any experiences on bvrla complaints or helpful advice appreciated.
Many thanks

Comments

  • JamoLew
    JamoLew Posts: 1,800 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    The time to contest a poor paint job was as soon as you noticed the chips appearing indicating a potential issue -you will have a tough job after 3 years.
    If you were quoted 1500 and Fiat say 995 - bite their hand off
  • jaybeetoo
    jaybeetoo Posts: 1,346 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You are being charged less than you were told it would cost to do the repairs so it seems like a result to me.

    IMHO, if there was a fault with the paintwork you should have raised it as soon as it became apparent rather than wait until after you handed the car back.
  • Thank you. That is a very fair point! I'll suck it up and pay.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 348.6K Banking & Borrowing
  • 252.2K Reduce Debt & Boost Income
  • 452.5K Spending & Discounts
  • 241.3K Work, Benefits & Business
  • 617.8K Mortgages, Homes & Bills
  • 175.8K Life & Family
  • 254.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.