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FOS Advice

xlnc99
xlnc99 Posts: 1,673 Forumite
1,000 Posts Fourth Anniversary Name Dropper
in Loans
I have now sorted out a list of previous debts that have all been paid for over the last 10 years. I have some statements, whilst others i dont have anything. I have tried to email the companies directly regarding refunds or claims but they are all fobbing me off and saying they will reply within 60 days

My question is can i go direct to the FOS with all my complaints at the start bypassing the companies or do i have to go to the companies first and wait until they reply
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Comments

  • Willing2Learn
    Willing2Learn Posts: 6,294 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 16 August 2019 at 2:14PM
    https://www.financial-ombudsman.org.uk/consumers/how-to-complain

    Please use the link provided. It is very clear. FOS say that when you have made an official written complaint,
    … the business needs to give you their final response within eight weeks at the most...
    FOS also say, that if you are unsure about how to complain, then you can contact FOS direct, by phone if you wish, for help and guidance.


    Please, please use the link provided. Your threads seem to wander off as you tend not to do as advised...
    I work within the voluntary sector, supporting vulnerable people to rebuild their lives.

    I love my job

    :smiley:
  • Nearlyold
    Nearlyold Posts: 2,394 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    As above

    Note that going straight to FOS does not "bypass" the companies, FOS will simply forward your complaint to the companies and allow them the standard 8 weeks to respond.
  • xlnc99
    xlnc99 Posts: 1,673 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    Thanks Guys
  • tonyh66
    tonyh66 Posts: 1,736 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    try resolver.
  • xlnc99
    xlnc99 Posts: 1,673 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    Yes i think resolver is the best way forward. I have a few complaints i would like to do and its easier going through one website for everything
  • Bermonia
    Bermonia Posts: 977 Forumite
    500 Posts
    For the love of god please do not use Resolver... it is an awful tool that sends incorrect information to often incorrect email addresses - just contact the companies direct via email
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    xlnc99 wrote: »
    they are all fobbing me off and saying they will reply within 60 days

    That appears to be an unusual and hitherto unknown meaning of the phrase 'fobbing off'.
  • xlnc99
    xlnc99 Posts: 1,673 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    Bermonia wrote: »
    For the love of god please do not use Resolver... it is an awful tool that sends incorrect information to often incorrect email addresses - just contact the companies direct via email

    Really??

    i thought they were very good based on reviews.
    what makes them so bad
  • xlnc99
    xlnc99 Posts: 1,673 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    perhaps i should go direct to the FOS as they will forward the complaint on to the companies before getting involved
  • boo_star
    boo_star Posts: 3,202 Forumite
    Part of the Furniture 1,000 Posts
    xlnc99 wrote: »
    perhaps i should go direct to the FOS as they will forward the complaint on to the companies before getting involved

    Why make work for someone else unnecessarily?
This discussion has been closed.
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