Be aware EDF Deal Via Energy Club - no phone contact allowed

MECFS_2

Quentin wrote: »

All contracts have TS & Cs

You need to accept responsibility for reading and understanding them before signing up and agreeing to them

Yes. Obviously. But you only receive the detailed T and C's one you've signed up for the switch. Having received them from EDF I know I could cancel during the cooling off period I am in. Obviously.

Somehow the very, very, very simple and straightforward point I was trying to make is lost on some people - "you don't have access to call centres" should be noted under the tariff description on the MSE comparison site. As it is for EDF on Uswitch. As it is for EDF on Money Supermarket..

Why is this even a discussion? A note just needs adding to the tariff information on the MSE comparison site to stop it looking incompetent compared to Uswitch and Money supermarket. And not giving customers basic information.

As I haven't actually switched to EDF "yet" I called them. They actually said they'd had several people call about not knowing this detail until they got their welcome pack through. Therefore it's worth adding the info on the MSE site.

Smodlet

Good luck with that, ME/CFS. I contacted the CEC about a month ago and they did nothing so I imagine they don't mind looking incompetent. There are several glaring errors therein.

I have just checked the CEC again and the newest Eon tariff, which is only days old, still shows "smart meters compulsory" in the Tariff Information bit yet their rep on here, Malc, has been promising for months that they are not. Which is it?

Gerry1

It's high time that CEC got its act together. Issue like these and failing to list Symbio are now seriously devaluing the MSE brand.

Once lost, trust is very hard to restore.

Smodlet

Gerry1 wrote: »

It's high time that CEC got its act together. Issue like these and failing to list Symbio are now seriously devaluing the MSE brand.

Once lost, trust is very hard to restore.

Absolutely agree, Gerry1. I actually wondered for a moment if :money: would any longer want his picture at the top of the CEC, given its glaring omissions and errors. Tsk, tsk.

I posted about this issue with EDF a month ago and actually bothered to inform the CEC about the SSE smart meter requirement around the same time. Now another poster has raised one of those issues again but will MSE do anything about it? I'll believe it when I see it. Losing faith fast. It makes me wonder how trustworthy any of the information on other topics is.

Promettwo

Is this deal still active through the cheap energy club?.

Smodlet

Promettwo wrote: »

Is this deal still active through the cheap energy club?.

Why don't you look? It depends on your location; we don't know where you are.

MECFS_2

Houbara wrote: »

the OP is incorrect.
There is phone contact allowed but according to Uswitchs account features on this EDF Online tariff it says clearly " Account management via MyAccount and EDF Energy Smartphone App ONLY."
It also states this is a smart meter installation tariff..
Personally I would stick with this tariff OP and download the phone APP. very low gas kwh at less than 2.7 p kwh, 22 p DSC..Electric 14 p/kwh..Money talks with these sweetener tariffs

No I am correct because I've mentioned several times in this thread it says that on Uswitch and Money Supermarket. Just not CEC - hence the whole point of my post. It needs to be mentioned on CEC. No phone contact is confirmed in my welcome documents from EDF. I phoned EDF and they confirmed no phone contact is the case for this account.

How hard can it be to accept such a simple point? No phone contact for the EDF tariff needs to be mentioned on CEC tariff notes. As Uswitch do for this tariff. As Money supermarket do for this tariff.

Basic detail is important to customers making financial decisions. I'm a customer - it's important to me.

gt94sss2

ME/CFS wrote: »

As I'm disabled had I known this I wouldn't have signed up for it

If you wanted to stay on the tariff you should ensure you register on their Priority Services Register..

MECFS_2

gt94sss2 wrote: »

If you wanted to stay on the tariff you should ensure you register on their Priority Services Register..

Yes indeed. That's the first thing I did when I got my welcome pack email. I also used the Priority Services number to get through to Customer Services. I was frank and said I was in the cooling off period and that through no fault of EDF but the comparison site I used to switch which didn't have headline detail of the tariff (the fault of CEC) I didn't realise no phone contact was allowed. If that was the case I would cancel. EDF then softened and said it was their policy but wouldn't refuse to take my calls.

I hope I never need to call EDF. However out of all my suppliers be it credit cards, cars, bank accounts.....you name it.....I've found my energy supplier to be a consistent offender when making mistakes. I've had 2900 units added to a meter reading. A DD set up with the decimal point in the wrong place!

Simple psychology. People are more accountable for mistakes over the phone and action is quicker.