Help No Photo ID and EE wont replace lost contract Sim

jeaniesalford

I have no photo ID and my phone has been lost on a night out, EE wont replace my sim without photo ID which I dont have, still have 9 months of contract left I dont want to pay £25 a month for nothing I dont see why they cant just send a replacement sim to my contracted home address ??? Help I am paying for nothing and it must show on their records that the sim is inactive what are my rights they are now also charging me admin fees, when they said they would freeze the accoutn whilst it was looked into this was only the other day how do I get around this (my mum is on BT and they replace her sim with no problems and no ID needed) what are my rights

Aylesbury_Duck

Get photo ID and get your new SIM. You can get a Citizen Card in two days for £30.

You must have agreed to their terms and conditions when you took out the contract, so if they say that ID is needed to replace a lost SIM, that's what you need.

davidmcn

As above, getting photo ID will be the quickest solution (and no doubt you'll need it for other things sooner or later).

preable

As said get a Citizen card you can get one for £30 in 2 days or £15 in 21 days and they are accepted everywhere .

Manxman_in_exile

What's a Citizen Card?

Retrogamer

I'm in the understanding you only need a photo ID if going into the store for a replacement SIM card but if you call customer services they will just do checks over the phone without ID and can send one

CardinalWolsey

I presume you asked for a new SIM in-store? They will ask for photo ID if you're doing it this way. The other way is to phone customer services. More details here:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-and-when-should-i-do-this

bigisi

Manxman_in_exile wrote: »

What's a Citizen Card?

https://lmgtfy.com/?q=citizen+card+uk