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Failure by a luggage transfer service
edited 30 November -1 at 12:00AM in Consumer Rights
34 replies 1.3K views
I used a luggage transfer company in order to transfer luggage for myself and a group of friends from place to place we stayed during a holiday. On the last day, the company delivered the bag to a nearby hotel instead of the rail station it was meant to deliver to with no prior notification. At this point, I had no phone signal, and being a rural station there was no available public phone, and had no choice but to board the train as I had a time restricted ticket. On calling the company at the first available opportunity, I was told it was my own fault for not calling them when the bags had not arrived. I had to push them to courier the bags back home which caused a delay of a week in receiving the bags and then further hassle having to deliver the bags to my friends. To this date, the company have not admitted fault or sent me a single apology. My question is what rights do I have in requesting a full refund as compensation.