Eon Default?

JackSalter

I had an account with Eon for roughly 3 weeks in September 2017. I had moved into a shared house during my 3rd year at university and we had decided to use GLIDE to split our energy bills. Whilst this was being setup, we used Eon until the switch was made. We had one electricity bill, which was for £15.86, and was paid on 24th September 2017, and one gas bill, which was for £14.87 and was paid on November 24th. I have just logged on to checkmyfile to investigate my credit score and have found it to be much lower than expected. Upon investigation, it states that Eon have Defaulted the account!

I spoke to Eon through their online chat and they state that the gas bill was generated on October 8th. I received no notification of this, and wasn't able to log in to my online account due to the account being closed. I received no email notification saying a bill needed paying, and more importantly no notification in both writing or via email that there was an intention to default the account for just £14.87. They state that this small single late payment was the reason for the Default, which I believe is totally unfair given that we weren't told there was a bill due, let alone told that they intended to default the account, and I hadn't been able to log in to the online account since a month prior!!

If Eon are regulated by the Consumer Credit Act 1974, they must legally send me an intention to default notice before any legal action is taken.

I have sent in a complaint and spoken to someone on the live chat, but they are insisting that no error on their part has been made. Can anyone help me here or give some advice? This default is going to prevent me getting credit in the future and I've done nothing worthy of receiving it!

PixelPound

Eon are NOT regulated by the CCA 1974 - they are regulated by OfGem. You had a service not a credit agreement

stewie_griffin

A bill that was produced in October and paid in November wouldn't even show as being paid late on your credit file let alone have a default. Get a copy of your credit file and see exactly when the default was applied. Have you ever had any other accounts with e.on?

EnergyRookie

JackSalter wrote: »

I had an account with Eon for roughly 3 weeks in September 2017. I had moved into a shared house during my 3rd year at university and we had decided to use GLIDE to split our energy bills. Whilst this was being setup, we used Eon until the switch was made. We had one electricity bill, which was for £15.86, and was paid on 24th September 2017, and one gas bill, which was for £14.87 and was paid on November 24th. I have just logged on to checkmyfile to investigate my credit score and have found it to be much lower than expected. Upon investigation, it states that Eon have Defaulted the account!

I spoke to Eon through their online chat and they state that the gas bill was generated on October 8th. I received no notification of this, and wasn't able to log in to my online account due to the account being closed. I received no email notification saying a bill needed paying, and more importantly no notification in both writing or via email that there was an intention to default the account for just £14.87. They state that this small single late payment was the reason for the Default, which I believe is totally unfair given that we weren't told there was a bill due, let alone told that they intended to default the account, and I hadn't been able to log in to the online account since a month prior!!

If Eon are regulated by the Consumer Credit Act 1974, they must legally send me an intention to default notice before any legal action is taken.

I have sent in a complaint and spoken to someone on the live chat, but they are insisting that no error on their part has been made. Can anyone help me here or give some advice? This default is going to prevent me getting credit in the future and I've done nothing worthy of receiving it!

When was the gas bill that you paid on November 24th produced?

E.ON_Company_Representative:_Helena

Good morning JackSalter and welcome to the forum.

As you've raised a complaint you can continue with this and the account will be investigated.

It does take a number of months for an account to be shared and defaulted for non payment.

We would send reminders if the bill hasn't been paid after 14 days, this can be by letters, email, text or phone.

Your online account should remain active for 2 years after the account has closed.

I agree with stewie_griffin and check the credit file, also speak to your complaints manager to find out when the debt is from.

Helena

JackSalter

Hi Helena.

Every time I've logged in online I can't access anything - it just displays the same error "Sorry, your account isn't available while we fix it".

Before this I've never had an account with Eon. And I absolutely confirm I received no notification of this bill being due until the house received a letter the 23rd November, and it was then paid on the 24th.

Jack