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Home Hub 6

aardvaak
aardvaak Posts: 5,836 Forumite
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in Techie Stuff
Most of the time my speed is ok then suddenly it drops, I then reboot the hub then the speeds are ok again.


Why is this?


How do I correct it?

Comments

  • Neil_Jones
    Neil_Jones Posts: 9,659 Forumite
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    Does it not reconnect at all unless you reboot?
  • Browntoa
    Browntoa Posts: 49,612 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ADSL or fibre broadband.

    Used to happen on ADSL
    Ex forum ambassador

    Long term forum member
  • aardvaak
    aardvaak Posts: 5,836 Forumite
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    Neil_Jones wrote: »
    Does it not reconnect at all unless you reboot?


    It does but with very slow speed
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    Is this speed Ethernet or WiFi ??


    If ethernet then tell BT you are having dropouts .
  • aardvaak
    aardvaak Posts: 5,836 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    JJ_Egan wrote: »
    Is this speed Ethernet or WiFi ??


    If ethernet then tell BT you are having dropouts .




    Ethernet.............................


    If I tell BT they will just reduce the speed down (ie reduce line profile) to stop any drop outs
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Thats how they fix line errors .


    I would check all your cabling and Factory Reset router .
  • DoaM
    DoaM Posts: 11,863 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    aardvaak wrote: »
    Ethernet.............................


    If I tell BT they will just reduce the speed down (ie reduce line profile) to stop any drop outs

    Have you done a quiet line test to check for noise on your phone line?
  • aardvaak
    aardvaak Posts: 5,836 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    DoaM wrote: »
    Have you done a quiet line test to check for noise on your phone line?


    Yes and there is none
  • Neil_Jones
    Neil_Jones Posts: 9,659 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    If you have access to another router I would suggest swapping it out, and if the problem goes away then your Hub 6 is faulty.
This discussion has been closed.
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