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Faulty freezer after only 6 months
co1insmith
Posts: 1 Newbie
While on holiday my Beko frost free fridge, iced up and the freezer defrosted itself. My son never found it for about 6 days and by that time all the food had defrosted and was stinking. It was so bad that he had to take it straight down the rubbish tip to dump it. To compound the matter all the blood from the defrosted meat soaked in and ruined the carprt. It was smelling so bad it had to be taken up ready again for the rubbish dump
An engineer from Beko came out within 3 days of me coming home and he has reported that the freezer is unrepairable and in fact tomorrow I am receiving a new one from Electrical discount where I bought the freezer from.
This is great news but Beko say I cant claim against them for the freezer full of food I have lost and also the carpet. Food maybe I can understand but when I tried to say that if the freezer hadn't defrosted the carpet wouldnt have been damaged. They say their 1 year guarentee only covers the freezer not anything external
How can this be right??????
An engineer from Beko came out within 3 days of me coming home and he has reported that the freezer is unrepairable and in fact tomorrow I am receiving a new one from Electrical discount where I bought the freezer from.
This is great news but Beko say I cant claim against them for the freezer full of food I have lost and also the carpet. Food maybe I can understand but when I tried to say that if the freezer hadn't defrosted the carpet wouldnt have been damaged. They say their 1 year guarentee only covers the freezer not anything external
How can this be right??????
0
Comments
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Claim on your insurance , use your insurance legal policy to claimEx forum ambassador
Long term forum member0 -
co1insmith wrote: »
They say their 1 year guarentee only covers the freezer not anything external
How can this be right??????
I doubt any manufacturer's product guarantee would offer to compensate for consequential loss following the product's failure.If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales0 -
As above,claim on your household insurance for the carpet and the food.0
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co1insmith wrote: »How can this be right??????
It's right because it's right. The manufacturer isn't liable to you for anything (beyond any guarantee they gave you). The retailer is liable to you for replacing/fixing/refunding the product. Any consequential loss is something you need to insure against.0 -
When did the blood get on the carpet?
If the freezer door was closed then it should have formed an airtight and watertight seal so any of the liquid from the defrosted meat should have stayed inside until the door was opened and the problem discovered.
If it has come out at this time and it was cleaned up fairly soon afterwards, the carpet should have been recoverable.0 -
As above, Beko owe you nothing - any claim is with the retailer0
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