We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
NatWest Duplicating Card Transactions
grace
Posts: 183 Forumite
This morning I went to my local NatWest cashpoint to withdraw some money, and was surprised to find my account overdrawn. As soon as i got into work I checked my account online, on adding the transations I realised I was right and my account was wrong. I rang Natwest who checked the "Pending Transactions" and found all my card transations from the last two days had been duplicated by them taking me overdrawn.
That was this morning..... I rang my branch half an hour ago and they knew nothing about it, nothing from Central Banking has been communicated to them.
So I will have to ring later on today.....I feel like charging them a penalty fee for taking my account into the red....
That was this morning..... I rang my branch half an hour ago and they knew nothing about it, nothing from Central Banking has been communicated to them.
So I will have to ring later on today.....I feel like charging them a penalty fee for taking my account into the red....
BOI Credit Card = Was £3500.00 Now £0.00
GE Capital Store Card= Was £1800.00 Now £0.00
GE Capital Store Card = Was 1300.00 Now £0.00
Credit Union Savings Now £200.00 :T
GE Capital Store Card= Was £1800.00 Now £0.00
GE Capital Store Card = Was 1300.00 Now £0.00
Credit Union Savings Now £200.00 :T
0
Comments
-
I have just got off the phone to NatWest, they are trying to reinburse peoples money but it probably wont be until the morning now...BOI Credit Card = Was £3500.00 Now £0.00
GE Capital Store Card= Was £1800.00 Now £0.00
GE Capital Store Card = Was 1300.00 Now £0.00
Credit Union Savings Now £200.00 :T0 -
Have the transactions actually gone through or are they just been earmarked and reducing your available balance?0
-
On News 24 about 1.30pm at the end of the business section, there was a story on this.
It basically stated that Natwest had been debiting the accounts of Solo card customers twice making a lot of people overdrawn. They apologised and said they would reimburse the money. They claimed it was a computer error.I'm not cynical I'm realistic
(If a link I give opens pop ups I won't know I don't use windows)0 -
Have rang twice, they say, by the end of the today, it will be sorted, won't show online though, till 8 tomorrow morning.0
-
I got my money out this morning at 7.30am.....BOI Credit Card = Was £3500.00 Now £0.00
GE Capital Store Card= Was £1800.00 Now £0.00
GE Capital Store Card = Was 1300.00 Now £0.00
Credit Union Savings Now £200.00 :T0 -
I had this happen when i used to bank with natwest a couple of years ago, it only happened with a certain online retailer that i used once a month for cat food, after the second or third time i stopped ordering from them and i didn't have the problem again.
The double payment would always rectify itself after a few days, but i didn't have much money at the time so it was annoying.In Progress!!!0 -
-
"Duplicate transactions normally rectify themselves with NatWest within 3 working days."
This may be correct and it was in my case, though not overly helpfull when I cant use my account to get money out, and have had to a family Christmas eving out because of it....BOI Credit Card = Was £3500.00 Now £0.00
GE Capital Store Card= Was £1800.00 Now £0.00
GE Capital Store Card = Was 1300.00 Now £0.00
Credit Union Savings Now £200.00 :T0 -
-
This happened to me a couple of weeks ago (Natwest too )
I was told is was a ghost entry although it did affect my balance.
It took several days to recify itself. The took the money twice, a week apart, then two days after the second transaction it went back in as a credit so I had two transactions, one in, one out, then they both dissapeared!
Sarah x0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards