Do I have any rights at all?

Daisy_84

My MacBook Pro bought in June 2017 from the online Apple Store recently died on me, it just wouldn't turn on. The device is in very good condition, no scratch, never been dropped and no water damage.

I had to take it to the Apple Store and they informed me the logic board needed to be replaced. However, they couldn't tell me what the exact cause of the failure was. I authorised them to fix my device at a cost of 460.20. Unfortunately I found out after I'd authorised the repair that I may have had rights under the Consumer rights act 2015.

I paid for the repair and now have my device with me. However, I wanted to find out if I could claim back that repair payment from Apple. The Apple Store have refused. When I asked the store manager why it wasn't repaired under Consumer rights, he told me that it's because I didn't report the issue within the first 6 months of owning the MacBook. How was I to predict that this machine would die on me though?

Anyway Apple say they have nothing to answer for, since they have fixed it and they won't be refunding the repair.

I just wonder if I have any recourse at all?

neilmcl

After 6 months the onus is on the consumer to prove that any fault is due to manufacture. As you didn't do this there's no way of proving who was responsible for the fault and it's too late to discover this now.

LilElvis

Daisy_84 wrote: »

My MacBook Pro bought in June 2017 from the online Apple Store recently died on me, it just wouldn't turn on. The device is in very good condition, no scratch, never been dropped and no water damage.

I had to take it to the Apple Store and they informed me the logic board needed to be replaced. However, they couldn't tell me what the exact cause of the failure was. I authorised them to fix my device at a cost of 460.20. Unfortunately I found out after I'd authorised the repair that I may have had rights under the Consumer rights act 2015.

I paid for the repair and now have my device with me. However, I wanted to find out if I could claim back that repair payment from Apple. The Apple Store have refused. When I asked the store manager why it wasn't repaired under Consumer rights, he told me that it's because I didn't report the issue within the first 6 months of owning the MacBook. How was I to predict that this machine would die on me though?

Anyway Apple say they have nothing to answer for, since they have fixed it and they won't be refunding the repair.

I just wonder if I have any recourse at all?

More likely that they wouldn't rather than couldn't identify the cause of the failure because if they had stated that it was due to an inherent fault then they would have been admitting liability for the repair.

DoaM

Search on Youtube for Louis Rossmann ... Apple aren't as "genius" as they like to make out.

bris

Apple only tell you about your rights when you buy from else where, they are good at that, but pretty terrible when you buy from them direct.

Daisy_84

bris wrote: »

Apple only tell you about your rights when you buy from else where, they are good at that, but pretty terrible when you buy from them direct.

Why do they only tell people about their rights when they buy from elsewhere?

mattyprice4004

Daisy_84 wrote: »

Why do they only tell people about their rights when they buy from elsewhere?

Because they like to make out that if you'd bought it direct, they'd be much more helpful.
When it comes to it, they rarely are.

As above, unfortunately you're probably stuck now - there's no way of proving how the fault originated now it's been repaired.