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Empty council house causing damage to my property

I have a house attached to a council house. At the back of the property there are two connected flat roofs. On the side of the empty council house the rainwater is not draining and then leaking through causing damage to the interior of my property.

I have rang the council numerous times just to be told I'm through to the wrong department. Funnily enough nobody wants to take responsibility. I have filled out an online form reporting the property as being empty to no avail.

What should I do next, should I write a letter threatening legal action?

Comments

  • HampshireH
    HampshireH Posts: 4,999 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    No need to threaten legal action.

    Write a letter starting the complaints process
  • 00ec25
    00ec25 Posts: 9,123 Forumite
    1,000 Posts Combo Breaker
    are you sure it is a council house?

    empty? in this day and age?
  • Haha yes, the tenant moved out unexpectedly
  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I have rang the council numerous times just to be told I'm through to the wrong department.
    Which department(s) have you spoken to? Who do they tell you to speak to? What happened when you tried speaking to them?
    I have filled out an online form reporting the property as being empty to no avail.
    Isn't that a form to notify the council of properties in other ownership being empty? I presume they would be aware of a property they own being unoccupied. In any event, it isn't the fact it's empty which is the problem, it's that it needs repaired.

    How have you verified that the house is owned by the council?
  • Write (yes, WRITE ! keep copy) a calm & polite letter/email following the council complaint process. If not sorted then communicate directly with your councillor(s) and whoever is head of housing committee



    In your shoes I'd also spend £3 with land registry and check the deeds: Could have been transferred to someone/something else (eg Housing association) or bought by occupant under "right to buy".


    Just because a tenant moves out does not end any tenancy.
  • daveyjp
    daveyjp Posts: 13,734 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You need to know who actually owns and manages the property.

    Very few Councils now have large amounts of Council stock, most were transferred to Housing Associations.
  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    edited 11 August 2019 at 7:25PM
    check ownership here.


    Don't phone - write. Include details of the damage being caused and cost involved.



    No need to threaten as yet, wait for a written response.
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