We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
eBay package never received. Now what?
bayatahmed
Posts: 9 Forumite
Recently ordered a cheap electronic notebook from eBay. Package never arrives. Checked with sender, they say to check with delivery service. Checked with Hermes, they have a picture of a package at my doorstep on their online tracking service. But nowt here though.
Go back to sender who tells me to file a claim with the delivery company. Go to the delivery company, they say this can only be done by the sender, not the recipient. Go back to the sender who says it's now between me, eBay and the delivery company. Have to wait another week to get eBay involved. What's my chances? It was only £50 but feeling miffed.
Go back to sender who tells me to file a claim with the delivery company. Go to the delivery company, they say this can only be done by the sender, not the recipient. Go back to the sender who says it's now between me, eBay and the delivery company. Have to wait another week to get eBay involved. What's my chances? It was only £50 but feeling miffed.
0
Comments
-
This is best asked on the eBay board, but in short it's the sender's problem, not yours. Open an eBay case for item not received, you will have a fight on your hands though as the seller has proof of delivery.0
-
-
"Checked with Hermes, they have a picture of a package at my doorstep on their online tracking service. But nowt here though."
I'm surprised Hermes gave out information to you. They should only deal with the sender.
"Go back to sender who tells me to file a claim with the delivery company."
The sender is wrong, it's up to them to take it up with Hermes.
I've never seen either of my usual Hermes delivery ladies take a picture.0 -
You get an automatic tracking number which you can put in and tells you the delivery status.oldagetraveller wrote: »I'm surprised Hermes gave out information to you. They should only deal with the sender.0 -
If tracking shows as delivered you will lose an eBay and Paypal claim.
You should file one anyway, then appeal the result with your photo evidence.0 -
Oh well. Thankstheonlywayisup wrote: »If tracking shows as delivered you will lose an eBay and Paypal claim.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603.1K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards