PPI complaint rejected due to changed name - is this normal?

Gonna-be-debt-free

I raised a complaint with Barclaycard on the 31st July. They have written back to me (dated 7th August) saying that my name doesn't match the name on their records and unless I provide details to change the name on my account they will reject my complaint.

Part of that is fair enough - the account is still in my maiden name.

The bit that confuses me is that they say that unless I update my details they will reject and close my complain on 29th July. That is 2 days before I raised the complaint. Does that mean they have already rejected it and I need to send a new one? Why would they reject it at a date before I raised it?

BoGoF

Assume it's a typo and means or 29 August.....or phone them

SonOf

They have not rejected your complaint. They haven't looked at your complaint yet and are saying they will close it if you do not respond.