Refund on Cancelled Event

junkie_ball

This is just more of a curiosity question than a rant about wanting a refund. I was due to do an event this weekend that has been cancelled due to the expected high winds (which i fully understand as it involves large inflatables as it would be unsafe and irresponsible for the company to go ahead with it).

The organisers issued a statement as soon as the decision to cancel had been made that peoples entries would be transferred to an event next July 2020 and as part or their terms (see below) no refunds could be offered. If you cannot do the July date next year then you can choose another event of the same or lesser ticket value.

This made me curious as to whether from a consumer rights point of view if this would stand if someone did press for a refund. Citizens advise info (https://www.citizensadvice.org.uk/consumer/event-tickets/event-tickets/getting-a-refund-on-an-event-ticket/) seems to indicate they would need to offer a refund if the organiser cancels, moves or reschedules the event.

Organisers Terms

UK Running Events Ltd reserves the right to cancel any event, due to extreme weather conditions of Force Majeure. In such an event, each participant’s entry will be automatically moved to the rescheduled event. If a Participant can't make this event, they can carry their entry to another event of an equal or lower ticket value within the following calendar year. No refunds will be issued.

Barny1979

Lots of running events have this, if not happy with Ts & Cs don't sign up.

reason2

Barny1979 wrote: »

Lots of running events have this, if not happy with Ts & Cs don't sign up.

not really an answer is it. Ts&Cs aren't always factual or legal.
The question was around the legality and what your rights are.

unholyangel

reason2 wrote: »

not really an answer is it. Ts&Cs aren't always factual or legal.
The question was around the legality and what your rights are.

While they can disclaim liability for additional losses for circumstances that are genuinely beyond their control, they are still liable to provide what was agreed or a refund.

After all, they would unlikely allow you to cancel while giving you a full refund if you had to cancel at the last minute, even if it was due to circumstances beyond your control. To be balanced, both parties need to be bound by the contract. And allowing them to delay provision while remaining binding on the consumer would be a clear imbalance imo.

Wanderingpomm

Just do a section 75 claim on your credit card. Service not received