Is there a Pension Credit backlog?

poppy12345

whizzywoo wrote: »

I must learn how to quote from previous comments - such a useful thing so people know what is being referred to.

To do this just press "quote" underneath the comment you wish to quote before writing a comment, then the quote will appear.

whizzywoo

Success at last! :j
My Pension Credit arrived in my bank overnight, back-dated 3 months to the date I became eligible. Still waiting for the letter from DWP about it though.

I didn't actually complain to my MP though. I rang the Pension Credit Helpline again one week ago and asked to make a complaint - quoting the DWP Charter about making decisions within a reasonable time and their failure to keep me informed.

The lady I spoke to filled in the complaint form over the phone and read it back to me. So I assume this is why my claim has now been dealt with, or could just be coincidence.

All in all, it has taken DWP 4 months to deal with the claim, as I applied one month before becoming eligible.

This week I was all set to contact my MP about it and to contact CPAG for their help in amending one of their pro-forma Judicial Review letters to suit Pension Credit delays.

Many thanks for everyone's help and suggestions. Oh and thank you Poppy12345 for the info about how to do quotes.

calcotti

Although OP has got there award thought I would add that theredoes seem to be an extensive problem with Pension Credit going by thread on another forum https://www.rightsnet.org.uk/forums/viewthread/14887/

It used to be very efficient.