Intrum Justitia

tru

I have a debt of £472.18 which I'm paying off at £10 per month. I can afford to pay it off in 2 months but the company messed us around so much I decided they could wait for their money, the interest is frozen so it's not costing us any extra to pay small amounts. Anyway I missed a payment last month (no excuses, I just forgot :-[) They just rang me and said 'If you miss a payment you have to pay the balance in 5 days', I said 'sorry, can't'. She said 'It's our policy', I said 'well no-one sent me a copy of any policy' Then she decided the policy was to pay off the debt in 4 months, I said 'sorry, can't'. Then the policy changed to 5 months, then 6 months, then it was decided (BY ME) that I could pay £40 per month. She offered to set up a standing order, I said 'oh you didn't deal with standing orders 2 months ago when I rang you to set one up'. This was totally ignored. Anything I said which wasn't on their script (they must have one, she couldn't answer half of the questions I asked) was either ignored or she interrupted with something else >:( >:( >:(


Thank you. I feel better now ;D

16011996

glad you feel better troo, i think these places have a script sometimes too.

COS

This shower do the billing for a phone company, I soon dropped out as soon as I realised whom I was dealing with.

jellyhead

yes, hubby had a phone debt with them years ago, he said they were awful to deal with.

tru

I received a letter from them yesterday dated 6th october (same day as the phone call) saying I was in arrears and could I please make a payment to bring my account back up to date. So as that's the only thing I've had in writing, I'll throw the standing order form away (if it ever arrives ::)) and go back to £10 per month.

nearlyrich

I once had dealings with them after a mail order company failed to deliver my order but still wanted payment. Suffice it to say that had this site been available I would have done what you did and tell everyone how dreadful they are. They can't comprehend anything except "how much would you like the cheque for? ". Now I would stand up to them but I was less knowledgable then and intimidated by their letters.

Robert_Sterling_3

Missing a payment might not harm your credit rating but it certainly won't improve it.

Just a thought not a criticism.

crutches

i have a lovely man who comes to the door and collects for them and others,polite,etc.dealing with them when they ask for the card 2 check it is awful however!