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Refund
Kitty_Fingers
Posts: 7 Forumite
Hi! 
I'm not sure if this is in the right place, so sorry if it's not. This may be a stupid question, but I am totally clueless when it comes to this sort of thing. I recently purchased a few items from various sellers on Aliexpress. I have had a couple of issues, so I'm waiting on a refund that has been issued, and I have a further 2 refunds to request. Anyway, last week my bank card details were used fraudulently, so the card I used to pay for my Aliexpress items has now been cancelled. I spoke to Aliexpress, and explained about my card being cancelled, and they said the refund can only be sent to my old card. Am I still able to receive the refunds? All my other details are the same, it's just the long card number that is different.
I'm not sure if this is in the right place, so sorry if it's not. This may be a stupid question, but I am totally clueless when it comes to this sort of thing. I recently purchased a few items from various sellers on Aliexpress. I have had a couple of issues, so I'm waiting on a refund that has been issued, and I have a further 2 refunds to request. Anyway, last week my bank card details were used fraudulently, so the card I used to pay for my Aliexpress items has now been cancelled. I spoke to Aliexpress, and explained about my card being cancelled, and they said the refund can only be sent to my old card. Am I still able to receive the refunds? All my other details are the same, it's just the long card number that is different.
0
Comments
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What should happen is that the retailer will make the refund using the old card details and once this refund has been received by the card issuer, they will see that the card has been cancelled and simply transfer the refund onto the new card account.0
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Brilliant - thank you for replying!0
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