Energyhelpline and EDF issues

andrew-b

On Monday evening (5th August) I requested a switch to EDF's Simply Online 1 year Fix Sep20v2 tariff from energyhelpline by clicking through from topcashback for £31.50 cashback .
Tuesday morning i get email from energyhelpline (twice though only the 2nd email gave the last line about the tariff could be withdrawn):

[FONT=&quot]We have received an application requesting to switch your energy providers using our service.

We can see that the switch has been made through one of our affiliates and in these cases we sometimes run checks on switches to ensure they have been made by the customer and are genuine.

Please confirm that you would like to go ahead with your switch application by responding to this email or by calling our customer services team on 0800 634 3868.

[/FONT][FONT=&quot] Please note no further action will be taken with this switch and it will not be processed until confirmation has been received to go ahead with this switch.[/FONT]

[FONT=&quot][FONT=&quot]“Please be advised that this tariff could be withdrawn at any time and you will need to re-submit a new switch application if this tariff is withdrawn”.[/FONT] [/FONT]

[FONT=&quot]I replied giving confirmation late night Tuesday when i discovered the email.[/FONT]
[FONT=&quot]Wednesday morning from Energyhelpline:[/FONT]

[FONT=&quot]Thank you for your kind confirmation.[/FONT]

[FONT=&quot]I can confirm that your switch application will be processed and sent to your new supplier shortly. You should hear from them in the next 14-28 days.[/FONT]

I also found when i logged into topcashback that it wanted me to validate my cashback there too which i did using the switch reference number and date i requested it. Today from energyhelpline i get:

[FONT=&quot]Thank you for using our price comparison service to switch your gas and/or electricity supplier(s).

Unfortunately EDF Energy has withdrawn your chosen tariff from the market and therefore it is no longer available to new customers. As a result, I am sorry to inform you that we are unable to send your application for processing at this point of time.

We kindly request that you visit our user-friendly website: www.energyhelpline.com to re-submit a new switch application with the correct details. Alternatively, you can call one of our helpful energy advisors on free phone 0800 074 0745 (Monday-Friday 9am to 8pm, Saturday and Sunday 9am to 5pm - excluding bank holidays) who will happily arrange the new switch for you.

[/FONT][FONT=&quot] Please be aware that your switch application did not go through and without further action your gas and/or electricity supply will remain with your current supplier(s).[/FONT]

The strange thing is though that this tariff is still showing up on both energyhelpline as well as MSE's Cheap Energy Club and USwitch. So should i believe them or should i try again using Cheap Energy Club with less cashback instead. I've switched countless times in the past using CheapEnergyClub or EnergyHelpline and never had this issue before nor have i ever been asked to confirm a transaction on topcashback before.
Have EDF actually withdrawn the tariff or not?

andrew-b

I have just asked EDF via online chat and they confirm it is still available so i'm attempting via cheap energy club instead.

Biscuit_Tin

EDF's Simply Online 1 year Fix Sep20v2 is still shown on the EHL site.

It was only launched on Tuesday, replacing the previous version.
I would suggest you give EHL a call on 0800 0740 0745, as there seems to have been a small hiccup. No point losing out on £6.50 possible cashback :money:

You are already missing out on £2.50 possible cashback by not using the special MSE link included here:
https://www.moneysavingexpert.com/utilities/you-switch-gas-electricity/

andrew-b

Wrote a reply but deleted it as spotted the problem now.


EDF had a Simply Online 1 Year Fix Sep20 that was withdrawn on 6th August.
EDF now have a Simply Online 1 Year Fix Sep20v2 that was launched on 6th August.



So what seems to have happened is EHL in holding back the application to ask to confirm if i wanted to switch missed the cut-off ! Why could they not simply advise there's a version2 of the same tariff though or even email to ask if i wanted to apply for version2 instead.


The links on EDF website here https://www.edfenergy.com/for-home/energy-tariffs/tariff-terms actually take you to identical PDF document for both versions of the same tariff.

andrew-b

The only difference is in the tariff rates in my area:


Version 1 : Electric 15.215p per kWh 21.53p per day
Version 1 : Gas 3.033p per kWh 20.48p per day


Version 2 : Electric 15.2p per kWh 21.53p per day
Version 2 : Gas 2.842p per kWh 22.05p per day


There's also a Version 3 listed in the tariff rates so it seems the version2 won't be around for long either.


Version 3 : Electric 14.96p per kWh 21.53p per day
Version 3 : Gas 2.779p per kWh 22.05p per day


So it appears the prices are coming down slightly per kWh for electric and gas but the gas standing charge has increased slightly. Might be worth waiting anyone thinking of signing up for version2 though.



Oh well it appears i could have gained an extra £9 cashback and very marginally better off on gas costs. But going to leave it as is and put it down to experience!

andrew-b

On my usage of electric 6618 kWh and gas 10564 kWh and ignoring the cashback and WHD, V2 saves me £21.17 per year over V1,. V3 would save me a further £22.53.



So anyone about to sign up V2 of EDF's cheap energy club tariff you might want to wait for V3 to appear!

Esporta65

This is a message I have just sent to EDF.

I am very annoyed that the EDF Simply Online 1 Year Fix Sep20v2 is only for new customers.
I have only been offered the Easy Online Renewal Sept20.
As you do not value current customers I have just used the cheap Energy Club switching process to switch to British Gas.
You can aim for new customers and lose your current customers.