PPI - Sending a HIT and Miss/ (Send and Hope) Complain

Galeeno

I know this is last minute..will be sent very soon, just wanted some final insight, answers appreciated...


Whether you think you have been misold PPI or Not, they say you should still apply your complain letter ASAP,

so even if you think you were Not sold it, but actually were you still have a chance of getting some money back.

So what do you think about the idea, of sending a complain letter to the bank, by 'Hoping' you were sold it,

Here are template points of a PPI complain letter...

===============================

** [SAMPLE LETTER POINTS] **

• The PPI was added without my knowledge.

• The salesperson selling the insurance was pushy and strongly advised me to take the insurance.

• I was [select from – told I had to take the insurance/told I could not get my [loan/credit card/credit card etc] without the PPI/only provided with a quote for the cost of the [loan/ credit card etc] with PPI attached].

• I [select from - was/knew I was soon to be] [select from - unemployed/self-employed/retired/over the age limit] when I took out the policy and [select from – made your staff aware of this/was not asked about this].

• I was not [select from - asked about any pre-existing medical conditions I suffered from/warned that pre-existing medical conditions could affect my insurance].

• I [select from - was not informed that stress and back problems were excluded from the insurance/informed staff about (your medical condition) but was not warned that this would affect the insurance].

• I was not asked whether I already had any existing insurance or employer benefits that would cover my repayments.

• You have been punished by the Financial Services Authority for failing to treat customers fairly and I do not believe that the PPI I bought was sold in my best interest.

• I was sold a single premium policy that was not fully explained to me as [select one or more from – the whole cost of the insurance was not made clear to me/it was not explained what would be refunded if I cancelled the insurance or if I repaid the loan early].

• It was not explained that the PPI would not run for the full term of my loan.

• When I tried to cancel my insurance [select from - the refund I was offered did not represent a fair refund as is required under FSA guidelines for PPI providers /I was told I could not cancel the PPI without taking out a new credit agreement].

===============================


a) What are the Risks of sending a letter with ALL of the above points, in your PPI complain letter to a bank who you took finance from?

-eg, they could think you are just 'trying' to get money from them, and could reject you?

b) Would they look in to each point of the letter in detail, to see if you were mis sold PPI ?


c) If you send this complain letter, then eventually, Would you have to prove these points?

or THEY (the bank) would have to prove that they did Not mis sell you it?


d) Is it worth sending a letter with ALL the above points..... in that 'SEND AND HOPE' approach, hoping that they might pick something up and own up to mis selling you PPI ?

or is it best to Write ONLY the points which you think apply to you?

ie- Should you include ALL the red points in the complain letter? or just include the ones you think you qualify for?

e) if you include ALL of the points, what is the worse case scenario ?


I know this is last minute..will be sent very soon, just wanted some final insight, answers appreciated...


Please answer in a) b) c) d) and e) format, for simplicity,

thanks

societys_child

Is this for real?

Nearlyold

1)The PPI was added without my knowledge.

2)The salesperson selling the insurance was pushy and strongly advised me to take the insurance.

3) I was [select from – told I had to take the insurance/told I could not get my [loan/credit card/credit card etc] without the PPI/only provided with a quote for the cost of the [loan/ credit card etc] with PPI attached].

Your first point combined with either of the latter two points are mutually exclusive. If it goes to FOS they will pick up on this and likely form an opinion unfavourable to the complainant.

Can't be bothered to go through the rest - as the sage said "its always much harder work to refute the ridiculous"

NCC-1701

Galeeno wrote: »

I know this is last minute..will be sent very soon, just wanted some final insight, answers appreciated...


Whether you think you have been misold PPI or Not, they say you should still apply your complain letter ASAP,

so even if you think you were Not sold it, but actually were you still have a chance of getting some money back.

So what do you think about the idea, of sending a complain letter to the bank, by 'Hoping' you were sold it,

Here are template points of a PPI complain letter...

===============================

** [SAMPLE LETTER POINTS] **

• The PPI was added without my knowledge.

• The salesperson selling the insurance was pushy and strongly advised me to take the insurance.

• I was [select from – told I had to take the insurance/told I could not get my [loan/credit card/credit card etc] without the PPI/only provided with a quote for the cost of the [loan/ credit card etc] with PPI attached].

• I [select from - was/knew I was soon to be] [select from - unemployed/self-employed/retired/over the age limit] when I took out the policy and [select from – made your staff aware of this/was not asked about this].

• I was not [select from - asked about any pre-existing medical conditions I suffered from/warned that pre-existing medical conditions could affect my insurance].

• I [select from - was not informed that stress and back problems were excluded from the insurance/informed staff about (your medical condition) but was not warned that this would affect the insurance].

• I was not asked whether I already had any existing insurance or employer benefits that would cover my repayments.

• You have been punished by the Financial Services Authority for failing to treat customers fairly and I do not believe that the PPI I bought was sold in my best interest.

• I was sold a single premium policy that was not fully explained to me as [select one or more from – the whole cost of the insurance was not made clear to me/it was not explained what would be refunded if I cancelled the insurance or if I repaid the loan early].

• It was not explained that the PPI would not run for the full term of my loan.

• When I tried to cancel my insurance [select from - the refund I was offered did not represent a fair refund as is required under FSA guidelines for PPI providers /I was told I could not cancel the PPI without taking out a new credit agreement].

===============================


a) What are the Risks of sending a letter with ALL of the above points, in your PPI complain letter to a bank who you took finance from?

-eg, they could think you are just 'trying' to get money from them, and could reject you?

b) Would they look in to each point of the letter in detail, to see if you were mis sold PPI ?


c) If you send this complain letter, then eventually, Would you have to prove these points?

or THEY (the bank) would have to prove that they did Not mis sell you it?


d) Is it worth sending a letter with ALL the above points..... in that 'SEND AND HOPE' approach, hoping that they might pick something up and own up to mis selling you PPI ?

or is it best to Write ONLY the points which you think apply to you?

ie- Should you include ALL the red points in the complain letter? or just include the ones you think you qualify for?

e) if you include ALL of the points, what is the worse case scenario ?


I know this is last minute..will be sent very soon, just wanted some final insight, answers appreciated...


Please answer in a) b) c) d) and e) format, for simplicity,

thanks

e) It will be passed around all their colleagues to make their day a smiley one...they all love a joke.

MovingForwards

What will happen is they will call you and ask for more information e.g where you took the financial product out, name / description / male / female of advisor, details of conversation of what you / they said, what the product was (loan / credit card), what it was for, how much it was or what your credit limit was, how much the monthly payments were and over how long if a loan, what the credit limit was / balance / monthly payment if CC, details of your employment at the time ie salary, benefits including sick pay amounts / duration and redundancy package; even going as far as asking if you know anyone who worked their who you could ask for confirmation of this. They will also ask why you think it was missold and also what paperwork you had at the time.

Just to give you my personal experiences.

I knew who I had PPI with and they still had my information from nearly 18 years ago.

Hope you have more information if you do a lucky dip your PPI complaints.

[Deleted User]

Galeeno wrote: »

So what do you think about the idea, of sending a complain letter to the bank, by 'Hoping' you were sold it,

Please answer in a) b) c) d) and e) format, for simplicity,

(a) Currently well over 50% of PPI "complaints" are from people who didn't even have the insurance.

(b)So you'll likely be in company

(c)

(d)

(e)

Ftba.d

Gosh , by the negative and sarcastic posts you’d be forgiven for assuming some of the posters on this thread were getting commision from the banks to try and deter folk from making a claim! Lighten up people , Galeeno was quite transparent with his / her ‘hit and miss’ last ditch attempt so why the need to all try and pile on ? Not cool and v negative.

Galeeno, I would echo , constructively, what other posters were trying to say (albeit peppered with irrelevant unfunny sarcasm )... choose your argument and don’t contradict it with your follow up points. If ppi was sold to you unknowingly then you can’t on the other hand say the advisor was forceful when selling you it etc.

I wish you well. Like all of us , you are hoping / trying to get what may possibly be owed to you to make life a tiny bit better . I don’t know why anyone would wish you anything but good luck! Let us know how it goes ��

[Deleted User]

Ftba.d wrote: »

I don’t know why anyone would wish you anything but good luck!

I suggest you take a look at the OP's posting history before defending him so vehemently. The poster concerned has been asking for responses about PPI (in a,b,c,d,e format) since at least January of this year. Now here we are in August and he still hasn't progressed any actual enquiry into whether he actually had any PPI. In addition, his well-documented debt problems would likely see any PPI redress swallowed by offset.

This has all been explained to him several times already...

Nearlyold

Galeeno, I would echo , constructively, what other posters were trying to say (albeit peppered with irrelevant unfunny sarcasm )... choose your argument and don’t contradict it with your follow up points. If ppi was sold to you unknowingly then you can’t on the other hand say the advisor was forceful when selling you it etc.

It isn't just about contradiction in itself though, the whole idea of "complaining" about everything under the sun you can possibly think of is potentially damaging the complaint. Eg if you say it was "added without your knowledge" in combination with "you tried to cancel it and they refused" it could trigger a time bar, because it was at that point you should have realised you had grounds for complaint.

Karen_taris

If you were submitting a hit and miss, would it not have been better to contact a company who would have taken 25% but at least they would know which reason to check

The_squirrell

Karen_taris wrote: »

If you were submitting a hit and miss, would it not have been better to contact a company who would have taken 25% but at least they would know which reason to check

They have no more reason to know than the OP. They take what details they are told and put in on a form....that's it! Do not believe their self perpetuated myths that they can do anything different.