Double charged

MrRobbo

I have a complaint pending with IKEA and their kitchen installation subcontractors SIS. I’ve been grossly double charged with installation which has to be fraud and taking money by deception. I need to stop this happening to people.

Please help me if you have any information, issues or advice to offer. Thank you

JimmyChanga

Have you tried contacting them to resolve the issue?

Aylesbury_Duck

I have a complaint pending with IKEA and their kitchen installation subcontractors SIS. I’ve been grossly double charged with installation which has to be fraud and taking money by deception. I need to stop this happening to people.

Please help me if you have any information, issues or advice to offer. Thank you

My advice? Don’t chuck around accusations of fraud and taking money by deception. If it’s a genuine mistake, you’re doing yourself no favours by making accusations like that.

To get advice you’ll need to provide a bit more information. How can anyone advise you based on the little you’ve provided?

MrRobbo

Hi guys. Thanks for taking the time to respond. Yes Jimmy I am currently awaiting a response to a 32 page document which I have prepared and supplied to Ikea.

Fair comment Aylesbury. As you correctly point out, I have not provided the full details but you’re making assumptions and coming across as a bit judgmental to be honest. Maybe there is a conflict of interest?

Having paid just short of £3k installation charges then being charged, for example, £60 to “fill 2 voids” with the material supplied by the design team and £35 to trim down one cabinet etc and then up their change and provide a hand written piece of paper dated post installation is, in my opinion, unacceptable and descriptive. Technically fraudulent I believe, having been on other forums.

I would ideally like to hear of anyone with similar experiences of Ikea or SIS Holdings, in order to continue to build my case.

Thank you

Davesnave

MrRobbo wrote: »

Please help me if you have any information, issues or advice to offer. Thank you

My advice: it's up to you to provide detailed information, not a precis.

Until you do that, no one can help, nor should you make accusations about a company that has vast legal resources and a right of reply.

As for issues, I have many of those, but they're mine and I'm not giving them away!

EDIT: Other people's issues (now I see where you are coming from) will not help any claim you make against IKEA, though if your intention is to bad-mouth them here, they might assist you.

It sounds as if the installation team met particular problems in your property once they began the work and charged you for the time/cost of overcoming them.

This would be normal in most circumstances if there had been no visit to the property in advance. My kitchen fitters did not visit, but I had no voids to fill either, as I'd prepped the place, ready for them.

I agree, a properly itemised receipt for additional work should have been provided, but I'm not able to see what was, so I can't comment on the accusation of fraud.


"Fair comment Aylesbury. As you correctly point out, I have not provided the full details but you’re making assumptions and coming across as a bit judgmental to be honest. Maybe there is a conflict of interest?"

There is no conflict of interest here.



Good luck, I'm out.

TELLIT01

Installation costs are an estimate, based on work they know they will have to do. If they then discover voids, or any other unexpected work, it will be charged for. Trimming cabinets is a different issue, and on the face of it would be part of the standard installation.
As others have said, throwing accusations of fraud around when the charges may be entirely justified or a simple clerical error, is ill advised.

Doozergirl

I don't see how anyone else's issues help you build anything. It has nothing to do with your own issues and just complicates matters while they try and filter through the ranting to find an actual issue.

It sounds like 32 pages is more than enough!

You need to keep these things with bullet points, not convolute it by going all Inspector Clouseau over it.

One page, bullet pointing the exact charges you think are unfair. Written professionally without accusation and to be discussed sensibly with them.

That said I got nowhere with Ikea's customer service either on the phone or in writing. They were dreadful. The staff in the store, however, were much more helpful.

onomatopoeia99

MrRobbo wrote: »

Maybe there is a conflict of interest?

Anyone that disagrees with you must work for the organisation you are complaining about?

Good luck with that idea.

Kentish_Dave

You have to love the way that angry posters immediately go for the conspiracy angle when they don’t just get fawning support.

OP, wind your neck in, calm down, and try to approach this rationally. IKEA are unlikely to have a policy of defrauding customers, so either you have misunderstood the nature of the estimate or they have made a mistake.

It doesn’t take 32 pages to detail what happened, so you’d be well advised to cut it down to a handful of paragraphs if you want them to be able to resolve this.

And no, I don’t work for IKEA...

Aylesbury_Duck

MrRobbo wrote: »

Fair comment Aylesbury. As you correctly point out, I have not provided the full details but you’re making assumptions and coming across as a bit judgmental to be honest. Maybe there is a conflict of interest?

Conflict of interest :rotfl: That old cliche: anyone disagreeing must work for the retailer.

As for making assumptions and being judgemental, may I remind you of your opening post:

I’ve been grossly double charged with installation which has to be fraud and taking money by deception.

So far we've been told about £95 of charges you're disputing on a £3,000 job. Hardly the gross double-charging and fraud you're alleging.

You can see from the responses you've had so far that your approach to this is flawed and your attempt to enlist support from people has just got their backs up. I suggest you tackle this in a more mature manner. Set out your case, list the items you believe have been charged for twice and maybe people will help you construct a concise (perhaps slightly less than 32 pages) letter to IKEA that might get you somewhere. Best to cut out the accusations of other posters though, it doesn't seem to have got you much help.

mallymal

Just a few words Mr Robbo to help you get things in perspective....

Few years ago my sister fell in love with a Homebase kitchen, so she waited for a sale, and got some discount, so was pleased with the ‘supply only’ quote.

She then asked them to quote for installation, and was disappointed that they said “between £xxxx and £xxxxx”.... with a variance of about a grand!

She quizzed them on this, and they explained that it’s very difficult to look at a space with the existing kitchen in situ, and to assess the cost of installation. Eg, what if when hacking the tiles off, most of the plaster comes off too? What if you strip out all the cabinets, and the plumbing is a spaghetti like diy nightmare!

Anyone who quotes an absolute fixed cost for installation is probably jacking it up to build in a huge margin for error.

If Ikea had charged you double the initial installation quote, you would of course have a case. But it sounds to me as though they are simply reflecting issues which cropped up during the job.

That’s probably not what you wanted to hear, but hopefully you’ll take it in the helpful spirit intended!

As an aside, my sister begged me to install her Homebase kitchen, as otherwise she couldn’t afford it. As a competent DIYer I reluctantly agreed, at a very low price, and yes, half the plaster came off the wall, and yes, the plumbing I uncovered was a previous diy bodge!