Strange predicament-TV Finance

Chriso1169

Good afternoon everyone,

I am in the strange situation of owing Currys/PC World £852 after a finance agreement has erroneously been refunded £852.

This month I bought a new tv for around £1999. After 4 days it broke with stuck pixels and under Currys T&Cs I exchanged it for a £1499 TV.

Now the reciepts show the correct refund and new purchase of this product, however, after it coming to payday and me paying an installment the finance company have closed my finance agreement. It turns out this is due to an operator error that had mistakenly refunded me £852 on top of the refund from a £1999 to a £1499 TV. Essentially I have paid, including a deposit, £596 and as far as the credit company are concerned all debts are paid.

This is clearly wrong as I still owe the further £852 and I have informed Currys PC world of this but they didn't really have anything to say apart from they've raised it to their complaints department.

My question is this: Have Currys got the authority to reopen my finance agreement? And failing that how would I pay them back legally without, for example, pretending to pay them back for a new item?

Morally, I want to pay them back which is why I've raised it with them but since the finance agreement is settled and the finance company don't care, where do I stand?

Many thanks,

Chris

Cornucopia

What's the name of the Finance Company (presumably it isn't Currys).

Chriso1169

Its "Yourplan" by Currys/PC world. So as far as I can tell the shops own finance department aren't interested by their own shop themselves "giving" me £852.

Surely someone wants this money at some point down the line...

Cornucopia

Have you tried contacting them using the details on this page?

https://account.curryspcworldyourplan.co.uk/info/contact.html

[Deleted User]

Chriso1169 wrote: »

Good afternoon everyone,

I am in the strange situation of owing Currys/PC World £852 after a finance agreement has erroneously been refunded £852.

This month I bought a new tv for around £1999. After 4 days it broke with stuck pixels and under Currys T&Cs I exchanged it for a £1499 TV.

Now the reciepts show the correct refund and new purchase of this product, however, after it coming to payday and me paying an installment the finance company have closed my finance agreement. It turns out this is due to an operator error that had mistakenly refunded me £852 on top of the refund from a £1999 to a £1499 TV. Essentially I have paid, including a deposit, £596 and as far as the credit company are concerned all debts are paid.

This is clearly wrong as I still owe the further £852 and I have informed Currys PC world of this but they didn't really have anything to say apart from they've raised it to their complaints department.

My question is this: Have Currys got the authority to reopen my finance agreement? And failing that how would I pay them back legally without, for example, pretending to pay them back for a new item?

Morally, I want to pay them back which is why I've raised it with them but since the finance agreement is settled and the finance company don't care, where do I stand?

Many thanks,

Chris

Why not just wait for them to get back in touch?

And 'morals' don't come into it, you owe them £852 and they will be looking to collect in one form or another.

Chriso1169

Hi Colin, thanks for your reply.

Whilst one would like to think that, it seems that their customer service set up is not geared to retrieving money. I've had to lie to customer services once already in order for this "complaint" to even be looked at by admissing that this case has caused me financial distress. OBVIOUSLY the opposite has happened and I'd just wondered if anyone else had come across this before.

Chriso1169

Hi Cornucopia,

I have indeed spoken to the finance company through that link and because the store have effectively paid the difference they don't care. As far as they are concerned "balance in full" has been paid. Which brings me back full circle to the store who messed up but their own customer service seem to have no recourse...

Cornucopia

Chriso1169 wrote: »

Hi Cornucopia,

I have indeed spoken to the finance company through that link and because the store have effectively paid the difference they don't care. As far as they are concerned "balance in full" has been paid. Which brings me back full circle to the store who messed up but their own customer service seem to have no recourse...

I'm inclined to agree with Colin, then - you have done more than enough. Put the money aside and await the call that may never come.

If you want to go one more step, I'd suggest writing to them. Set out the story as you've told us here. You could enclose a cheque and wait to see if they cash it, or simply wait for them to contact you.

Chriso1169

Thanks, Cornucopia,

I kind of thought it would just be a waiting game from here on in. My only issue being is that if I had the money to pay for it outright I would have done. I guess the crux of this question is... Can Currys/PC world open a further interest free credit agreement without my say so?

I'm (hoping) they can't just take nearly £1k from my account if they've messed up?

Many thanks,

Chris

Cornucopia

Chriso1169 wrote: »

Thanks, Cornucopia,

I kind of thought it would just be a waiting game from here on in. My only issue being is that if I had the money to pay for it outright I would have done. I guess the crux of this question is... Can Currys/PC world open a further interest free credit agreement without my say so?

Possibly, or more likely correct the error on the existing one.

I'm (hoping) they can't just take nearly £1k from my account if they've messed up?

I think it would be unreasonable to demand immediate payment because of their error, if that's what you mean.

[Deleted User]

Cornucopia wrote: »

I'm inclined to agree with Colin, then - you have done more than enough. Put the money aside and await the call that may never come.

If you want to go one more step, I'd suggest writing to them. Set out the story as you've told us here. You could enclose a cheque and wait to see if they cash it, or simply wait for them to contact you.

I'm not sure I'd advocate including a cheque as it's unclear (from the posts on here) who exactly is owed the money.