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Changing HSBC secure key pin

cherry76
Posts: 1,069 Forumite


I want to change my HSBC secure key pin. I set ip up with 8 digits I want to reset it with four digits. I hate it, it is so fiddly and small. Thanks
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Comments
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Is there a question here or...?0
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They do a large version for those with accessibility problems. ie bigger keys0
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I've just hunted around the website because I would rather like to change my PIN but it seems to be the only security feature that you can't change! Unless you have a new device.
I got fed up with the M&S device (don't think it was as small as this) and they sent me a new one with big buttons which also tells you the secure number so you don't have to read it.
Guess HSBC (similar stable) has something along the same lines.Being polite and pleasant doesn't cost anything!
-Stash bust:in 2022:337
Stash bust :2023. 120duvets, 24bags,43dogcoats, 2scrunchies, 10mitts, 6 bootees, 8spec cases, 2 A6notebooks, 59cards, 6 lav bags,36 angels,9 bones,1 blanket, 1 lined bag,3 owls, 88 pyramids = total 420total spend £5.Total for 'Dogs for Good' £546.82
2024:Sewn:59Doggy ds,52pyramids,18 bags,6spec cases,6lav.bags.
Knits:6covers,4hats,10mitts,2 bootees.
Crotchet:61angels, 229cards=453 £158.55profit!!!
2025 3dduvets0 -
Katiehound wrote: »I've just hunted around the website because I would rather like to change my PIN but it seems to be the only security feature that you can't change! Unless you have a new device.
I got fed up with the M&S device (don't think it was as small as this) and they sent me a new one with big buttons which also tells you the secure number so you don't have to read it.
Guess HSBC (similar stable) has something along the same lines.
You can but you need to lock the pin first
https://www.hsbc.co.uk/help/security-centre/secure-key/secure-key-help/0 -
https://www.hsbc.co.uk/help/security-centre/secure-key/secure-key-help/#ResettingDigital Secure Key – if you’ve forgotten or locked your Digital Secure Key password, go to the HSBC UK Mobile Banking mobile app, select the ‘?’ or the ‘Forgotten Digital Secure Key password’ link and follow the instructions.
Physical Secure Key:
If you enter an incorrect PIN, you'll see the message 'FAIL 1'. Press the green button to enter your PIN again. You'll have 3 attempts to enter your PIN correctly.
Your Secure Key will remember the number of failed attempts you’ve made. After the 3rd incorrect attempt ('FAIL 3'), the Secure Key will become locked and will display a 7-digit code on screen whenever it is turned on. To continue using online banking, you’ll need to reset your PIN online. To do this, go to our online banking log on page, enter your username, select ‘Forgot your secure key PIN’ and follow the onscreen instructions.0 -
I only read the first bit- with the app.
Thanks .....Now I see I can do it online... but I'll wait until I have 5 minutes to concentrate! packing at the moment..........Being polite and pleasant doesn't cost anything!
-Stash bust:in 2022:337
Stash bust :2023. 120duvets, 24bags,43dogcoats, 2scrunchies, 10mitts, 6 bootees, 8spec cases, 2 A6notebooks, 59cards, 6 lav bags,36 angels,9 bones,1 blanket, 1 lined bag,3 owls, 88 pyramids = total 420total spend £5.Total for 'Dogs for Good' £546.82
2024:Sewn:59Doggy ds,52pyramids,18 bags,6spec cases,6lav.bags.
Knits:6covers,4hats,10mitts,2 bootees.
Crotchet:61angels, 229cards=453 £158.55profit!!!
2025 3dduvets0
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