Changing HSBC secure key pin

cherry76

I want to change my HSBC secure key pin. I set ip up with 8 digits I want to reset it with four digits. I hate it, it is so fiddly and small. Thanks

[Deleted User]

Is there a question here or...?

DCFC79

!!! wrote: »

Is there a question here or...?

Is it guess the question time.


It would be how to change it.

colsten

cherry76 wrote: »

I want to change my HSBC secure key pin. I set ip up with 8 digits I want to reset it with four digits. I hate it, it is so fiddly and small. Thanks

Can you use the digital secure key instead of the fiddly gadget? All you need for it is the HSBC app.

18cc

They do a large version for those with accessibility problems. ie bigger keys

Katiehound

I've just hunted around the website because I would rather like to change my PIN but it seems to be the only security feature that you can't change! Unless you have a new device.

I got fed up with the M&S device (don't think it was as small as this) and they sent me a new one with big buttons which also tells you the secure number so you don't have to read it.
Guess HSBC (similar stable) has something along the same lines.

MDMD

Katiehound wrote: »

I've just hunted around the website because I would rather like to change my PIN but it seems to be the only security feature that you can't change! Unless you have a new device.

I got fed up with the M&S device (don't think it was as small as this) and they sent me a new one with big buttons which also tells you the secure number so you don't have to read it.
Guess HSBC (similar stable) has something along the same lines.

You can but you need to lock the pin first
https://www.hsbc.co.uk/help/security-centre/secure-key/secure-key-help/

PRAISETHESUN

https://www.hsbc.co.uk/help/security-centre/secure-key/secure-key-help/#Resetting

Digital Secure Key – if you’ve forgotten or locked your Digital Secure Key password, go to the HSBC UK Mobile Banking mobile app, select the ‘?’ or the ‘Forgotten Digital Secure Key password’ link and follow the instructions.
Physical Secure Key:

If you enter an incorrect PIN, you'll see the message 'FAIL 1'. Press the green button to enter your PIN again. You'll have 3 attempts to enter your PIN correctly.

Your Secure Key will remember the number of failed attempts you’ve made. After the 3rd incorrect attempt ('FAIL 3'), the Secure Key will become locked and will display a 7-digit code on screen whenever it is turned on. To continue using online banking, you’ll need to reset your PIN online. To do this, go to our online banking log on page, enter your username, select ‘Forgot your secure key PIN’ and follow the onscreen instructions.

Katiehound

I only read the first bit- with the app.

Thanks .....Now I see I can do it online... but I'll wait until I have 5 minutes to concentrate! packing at the moment..........