Problems with surname containing umlaut

Stevepd

My Sons girlfriend is having problems with her bank (Santander), having opened the account they now say that her surname does not replicate her passport in that the bank account was changed by them from a amlaut to ue.

Is there a work around for the amlaut issue.

Steve.

18cc

Yes - change bank !

trailingspouse

This really is a problem more with the way the software has been developed than anything else. I used to have a hyphenated surname, and the system couldn't cope with that either. I was advised to just drop the hypen, so that Trailing-Spouse became Trailing Spouse. But then the system assumed that Trailing was my middle name and everything was filed under S for Spouse rather than T for Trailing. They could never find my file.



The banks (and any other organisation that asks for your name online...) could solve the problem easily if they used a character set that actually included all the possible characters - I'm sure it can't be that hard to do.

scottishbank

They should just change the ä to a, not using the German rules in terms of writing such letter. There are many countries which do not use Latin only letters, but they just use Latin equivalent letter (so o instead of ö, c instead of č etc.) when typing in international standard.

xylophone

they now say that her surname does not replicate her passport in that the bank account was changed by them from a amlaut to ue.

For one thing, why ue for a umlaut? Surely that would be the equivalent of u umlaut?

And if their software can't cope with an umlaut, why not just leave as "a"?

I think that the OP's girlfriend should make a formal complaint, particularly as Santander were responsible for changing the spelling of her name.

Flobberchops

The foreign name issue should have been noted by the bank staff when she opened the account. Crazy that THEY are now upset at the spelling they decided to use! Get her to complain, that shoudl escalate the issue to somebody who can fix it.

polymaff

Stevepd wrote: »

My Sons girlfriend is having problems with her bank (Santander), having opened the account they now say that her surname does not replicate her passport in that the bank account was changed by them from a amlaut to ue.

Is there a work around for the amlaut issue.

Get 'em married - asap...:)

realaledrinker

I work at a holiday lettings agency and the standard rule is ignore all accents!! Works perfectly then.

bhjm

realaledrinker wrote: »

I work at a holiday lettings agency and the standard rule is ignore all accents!! Works perfectly then.

ä, ö, ü, ß etc are not accents - genuine letters in German, as well in some other countries. Denmark, Sweden etc.

either rewrite it as standard ae for ä or give a notice to the bank. it might be now a small problem - in later life - maybe a bigger one. Credit file, applications for mortgages etc