SVS Securities - shut down?

jenwrendorset

shiznit76 said:

FOS and ITI have now came to an agreement and i have accepted £300 for ITI's poor service, happy enough with thisfor one account

Well done for getting this far, I'm still waiting and am just on the point of sending yet another email to FOS to ask them for an update on my three complaints - I know one is with an investigator, one is in the queue waiting for an investigator to be assigned but nothing on the third account - will this ever end???

shiznit76

Compen is in my bank, this nightmare is finally over

johnburman

Well done shiznit76

But what about the rest of the clients of ITI EXSVS? How many of them have claimed and how many of them are still going through the process? 

jenwrendorset

johnburman said:

Well done shiznit76

But what about the rest of the clients of ITI EXSVS? How many of them have claimed and how many of them are still going through the process? 

I'm definitely not giving up - another email to FOS is winging its way there as I type.

My2penneth

We are still waiting for compensation. Crapital are not responding to emails from the Ombudsman. 

sweeter_strudel

I too am in the situation of the FOS telling ITI what they judge to be a fair amount of compensation for my own saga. My allocated investigator managed to find a human within ITI who responded slowly but eventually, to mine and a batch of other complaints. I got contact from FOS about a month ago cos that communication had ceased so they asked me if I had heard anything direct. They weren't surprised to hear me say "nope".

Mine was not a "standard" complaint so involved a larger figure of compensation, so that, coupled with a lack of enthusiasm to part with any cash by ITI would mean this is likely to drag on for years rather than weeks or months.

johnburman

I wonder if the persistent and continuous non response from iti is of  itself a breach of the ITI obligations to clients that should be reported to the FCA. 

johnburman

And also on trustpilot

RasputinB

In my case ITI have, so far, responded promptly since the recent involvement of a FOS case officer.

Their initial offer, which had a non-disclosure clause, was increased significantly. Then the FOS case officer made a mess of communication so dealing with that complaint has stalled.

I'm still collecting evidence for my further complaints and expect that they will all eventually be elevated to an ombudsman.

jenwrendorset

The end to this fiasco with ITI might just be coming to an end for us.  Having submitted yet again 3 more emails to FOS last week requesting an update on the status of our complaints I received a telephone call from a very helpful and pleasant gentleman from FOS.  It seems that the FOS are working with ITI more broadly now to resolve a group of similar complaints and ours fell into this category.  ITI had revised their original offer on the grounds of distress and inconvenience and I was given the option as to whether to accept or not.  I was happy to accept their offer which was on par with previous offers mentioned on this forum and hopefully to draw a line under this debacle, however until I see this amount in our bank accounts I'm not putting out the bunting!  Watch this space.