SVS Securities - shut down?

shawdon

Progress at last?
My HL account manager tells me that my 8 account transfers are 80% complete, just waiting for a final confirmation but at least it is more hopeful! Of course i will need to check line by line as I don't trust ITI at all to complete their end of the transfer correctly for all the shares and dividends. I will let you know once everything is 100% correct in my HL account. I may need to postpone my meeting with Dominic! He is busy trying to sort out his bodyguard and the whereabouts of his missing gun!

LEAR1

Positive news out of the HL camp, especially for you Halty2. Sounds like you're one of the first to actually get the stocks in your account, so gives me hope. Monsieur_Bourse, sounds like you're where I was last week, and now I have had confirmation that the valuation has been accepted, so I sit between you and Halty2. So, in short, and brokerage house target aside, it does appear that we're all making some progress, no matter how painstakingly slow and laborious all ITI's ridiculous steps are, and regardless of what our starting point is in terms of Qort / Phoenix account.... 

LEAR1

shawdon said:

Progress at last?
My HL account manager tells me that my 8 account transfers are 80% complete, just waiting for a final confirmation but at least it is more hopeful! Of course i will need to check line by line as I don't trust ITI at all to complete their end of the transfer correctly for all the shares and dividends. I will let you know once everything is 100% correct in my HL account. I may need to postpone my meeting with Dominic! He is busy trying to sort out his bodyguard and the whereabouts of his missing gun!

Our messages crossed. Even more positive news there, ES. Can I ask - when he says '80% complete', is that in terms of accepting the valuations on 80% of the accounts, or 80% of the stocks across your accounts are transferred/settled? Latter would be further down the line than the former... and would give a lot of confidence that ITI are finally started to get things done!

shawdon

 this is the message from  HL:
Dear Mr xxx,
Thank you for your patience with the transfers from ITI, I really appreciate you leaving this to us to work on.
Strong progress is being made on all 8 transfer requests now, I'd say they're all probably around 70% - 80% done.
ITI have accepted all our letters of authority, and let us know all the holdings in each account, numbers of shares, and values to be transferred across to HL. All we need to do now is arrange 'trade and settlement' dates, which is basically an agreement of dates for when the holdings transfer over to us.
This is pretty much the last step of the transfer. Once the stocks transfer over for each account, cash will follow very shortly, and everything will be on our platform. We will continue to contact ITI after the transfers complete to make sure we transfer across any residual cash, such as dividends that straddle the transfer date.
I hope this is okay, and once more I really appreciate your patience. This is taking a little while (as I think we expected) but is nearing completion now.
Kind regards,
xxxx
Hargreaves Lansdown Account Manager.

toad333

collin618 said:

toad333 said:

I’ve been emailing ITI for 10 days but have had no response. Don’t even have a Phoenix account yet. Sent off passport and proof of address scans. What’s the best way to contact them and get a response?

Email Alex at  <Alexander.Levy@iticapital.com> he sorted mine 
Other email address that work are:
Sabina Khan <sabina.khan@iticapital.com>,
Rahul Agarwal <Rahul.Agarwal@iticapital.com

Thanks for those emails.
I need to settle some trades from August 2019. Then I’ll try to transfer my account.

I had a bad feeling on first visiting their website and seeing an inaccurate Union Jack, which I see has been removed.

sweeter_strudel

My2penneth said:

sweeter_strudel said:

toad333 said:

I’ve been emailing ITI for 10 days but have had no response. Don’t even have a Phoenix account yet. Sent off passport and proof of address scans. What’s the best way to contact them and get a response?

There is no "best" way, I have three Phoenix accounts (don't ask how that happened), the live one is not linked to SVS, the two that having been stuck at Pending Approval for a couple of months are not yet live. All messaging and emails are ignored. 

Yep, no best way - ANY contact with ITI should be considered as a treat, a rare delicacy..... (huh!)
I'm surprised that your PX accounts are still at pending approval after nearly TWO MONTHS. How long does it take to "flick a switch" in the software.... ?  Mind you - once your accounts are approved, what are you going to do with them ? (!) 

"Surprised" would not be my word of choice for this situation. Mine would be censored from this public forum.

I was thinking a day of celebration with champagne would be nice if I ever get functioning Phoenix accounts. Then I could run a dividend report and perhaps frame it on the wall. And top the day off with a bunch of limit orders at unrealistically high prices that could expire after 90 days...... by which time my transfer out requests may have been processed correctly.

My2penneth

sweeter_strudel said:

My2penneth said:

sweeter_strudel said:

toad333 said:

I’ve been emailing ITI for 10 days but have had no response. Don’t even have a Phoenix account yet. Sent off passport and proof of address scans. What’s the best way to contact them and get a response?

There is no "best" way, I have three Phoenix accounts (don't ask how that happened), the live one is not linked to SVS, the two that having been stuck at Pending Approval for a couple of months are not yet live. All messaging and emails are ignored. 

Yep, no best way - ANY contact with ITI should be considered as a treat, a rare delicacy..... (huh!)
I'm surprised that your PX accounts are still at pending approval after nearly TWO MONTHS. How long does it take to "flick a switch" in the software.... ?  Mind you - once your accounts are approved, what are you going to do with them ? (!) 

"Surprised" would not be my word of choice for this situation. Mine would be censored from this public forum.

I was thinking a day of celebration with champagne would be nice if I ever get functioning Phoenix accounts. Then I could run a dividend report and perhaps frame it on the wall. And top the day off with a bunch of limit orders at unrealistically high prices that could expire after 90 days...... by which time my transfer out requests may have been processed correctly.

Set your sights a bit lower...consider inventing a cure for Cancer or establishing World Peace ( or  managing England to a World Cup win *)......something a little less ambitious! 

:-)


* I was going to say "or Scotland " but I thought, nah, let's be realistic!  ;-)

sweeter_strudel

My2penneth said:

sweeter_strudel said:

My2penneth said:

sweeter_strudel said:

toad333 said:

I’ve been emailing ITI for 10 days but have had no response. Don’t even have a Phoenix account yet. Sent off passport and proof of address scans. What’s the best way to contact them and get a response?

There is no "best" way, I have three Phoenix accounts (don't ask how that happened), the live one is not linked to SVS, the two that having been stuck at Pending Approval for a couple of months are not yet live. All messaging and emails are ignored. 

Yep, no best way - ANY contact with ITI should be considered as a treat, a rare delicacy..... (huh!)
I'm surprised that your PX accounts are still at pending approval after nearly TWO MONTHS. How long does it take to "flick a switch" in the software.... ?  Mind you - once your accounts are approved, what are you going to do with them ? (!) 

"Surprised" would not be my word of choice for this situation. Mine would be censored from this public forum.

I was thinking a day of celebration with champagne would be nice if I ever get functioning Phoenix accounts. Then I could run a dividend report and perhaps frame it on the wall. And top the day off with a bunch of limit orders at unrealistically high prices that could expire after 90 days...... by which time my transfer out requests may have been processed correctly.

Set your sights a bit lower...consider inventing a cure for Cancer or establishing World Peace ( or  managing England to a World Cup win *)......something a little less ambitious! 

:-)


* I was going to say "or Scotland " but I thought, nah, let's be realistic!  ;-)

Luckily my Scottish-German heritage will take that World Cup quip in it's stride. It can be very useful to turn Kraut at the drop of a haggis.

Jamesram

leonde said:

To anyone who has filled in the transfer form: what boxes do I actually need to fill in? (I've blanked all the boxes relating to my bank account as I don't want to withdraw cash). Thanks.

Leonde, this is the Securities Transfer Order page right? I am looking at a print off of the Form I used for my partner to tr. to iWeb:

Client name and a/c boxes are pre-filled I believe. If you can ADD all ITI accounts ( SC and PX) to the Account box I would do so. Type of Transaction should have Transfer to the Account marked "Yes" already- if not, enter that. "To be delivered" from and to  boxes  are left blank.

Name of Counterparty I entered "iWeb ac [myname- my iWeb client reference no- the iWeb ac code where shares are to transfer]"

Name of nominee Holder of the Counterparty - I just put iWeb.

Certification of Incorporation date I just put "no idea" ( maybe leave blank, or if really keen try and look it up at Companies House!)

Reference documentation - I put see Transfer Request provided by iWeb (give iWeb transfer ref no. if you have it.)

Authorised Rep = You

I have had my partner's version of this form completed as above confirmed as accepted by Mohammet in ITI accounts.

The fact is it should be unnecessary- my own  transfers have been actioned without my completing it at all- just by my making a lot of "noise". Further, it is obviously  a form designed for in-house financial people, not for individual clients.  ITI are just using their "due process", which as we all know does not fit individual investors well in any area. ITI have said to me and others they are "going to" change it. Their particular road to hell is of course paved with all sorts of stated good intentions.

I now have 3 out of my 10 stocks showing on my iWeb nominee account- hoping that the other 7 will see fit to join them shortly. I am almost past caring frankly.

n_aftab

iti have sent over the valuations and hargreaves have confirmed, they have got 1 stock wrong and the number of shares, i have written back to them and told them thats the case, just more backwards and forwards to get this sorted out and correctly, 

but at least some progress.