SVS Securities - shut down?

Monsieur_Bourse

My2penneth said:

Dividends
One can see from the Phoenix screenshot that all dividends in accruals ("pending") are clearly noted with all the info one would expect (company, XD, pay date, qty, amount).

What is missing in the information on dividends received between 23rd July handover from LC and the subsequent migration of shares onto Phoenix. Once shares are migrated onto Phoenix, dividend issues I think would be resolved. It's just that interim period where we haven't a clue what dividends have been captured.

I know that you have your own troubles M2P and what is happening to you at the moment I find incredible, but sadly now nothing surprises me when ITI Capital are involved. Could you tell me how you managed to bring up the above box on your Phoenix account, I have clicked on every link that I can find on the trading platform, but I have been unable to bring up this box. Did you access it from the home page of Phoenix on the left-hand side? There should have been 2 dividends paid into my account since our Russian friends took charge of my account, one dividend amount is correct, but is showing under cash, and one dividend payment is missing altogether.

My Qort account today is showing double everything, so nothing new there.

fmmajid

No the issue is they have had THREE MONTHS to transfer my holdings across to the Phoenix ITI account and have NOT done this.

My holding in IAG is not even showing in the Phoenix account; only in the old SVS account.

Nbs222

My IAG  holding is also in Qort account , they have only transferred UK registered shares to Phoenix accounts.

IAG  has registrar in Spain.

fmmajid

but what does that mean - are the IAG shares in the Qort account 'active'? Can they be traded?

Nbs222

I don't know , you can call ITI trader ask him to sell or find out if they can be traded.

My2penneth

Monsieur_Bourse said:

My2penneth said:

Dividends
One can see from the Phoenix screenshot that all dividends in accruals ("pending") are clearly noted with all the info one would expect (company, XD, pay date, qty, amount).

What is missing in the information on dividends received between 23rd July handover from LC and the subsequent migration of shares onto Phoenix. Once shares are migrated onto Phoenix, dividend issues I think would be resolved. It's just that interim period where we haven't a clue what dividends have been captured.

I know that you have your own troubles M2P and what is happening to you at the moment I find incredible, but sadly now nothing surprises me when ITI Capital are involved. Could you tell me how you managed to bring up the above box on your Phoenix account, I have clicked on every link that I can find on the trading platform, but I have been unable to bring up this box. Did you access it from the home page of Phoenix on the left-hand side? There should have been 2 dividends paid into my account since our Russian friends took charge of my account, one dividend amount is correct, but is showing under cash, and one dividend payment is missing altogether.

My Qort account today is showing double everything, so nothing new there.

It's a pretty straightforward procedure in a few steps and only takes a minute to generate the report....

(1) Login to Phoenix and click on "REPORTS" (you can do this in 2 ways - either by clicking on the word which I've circled or by a drop down menu which is revealed when one clicks on the 3 horizontal bars on the left of the word Phoenix - I would actually suggest the 3 bars method is a better way as I've found that selecting "Reports" (circled) can sometimes cause problems).

(2) Next, click on the white arrow shown at (2) "Activity" 



Clicking on the white arrow brings up a smaller  dialogue box. There are various options regarding the period (I used Month to date) and one can also select to write the results out to the screen (HTML/View) as shown here or to save to a pdf file. 
Then click on the blue/white RUN button.

Clicking on Run generates a report from the Phoenix database. Click on the Expand All (circled text below)




Having clicked on the Expand All, look down the report for a section with the title "Change in Dividend Accruals".


Note the ex dividend dates and pay dates. The ones above have not yet been paid into my account but some should hit the account increasing cash balance pretty soon (25/09/20 the ASEI share holdings). I'll be logging on to check the cash balance increases!!

That's all there is to see what dividends have been captured within Phoenix. Of course, dividends before shares were transferred to Phoenix ("interim period") are not there. ITI Capital appear to be manually adding dividends received to the cash balance of the Phoenix accounts from dividends in the interim period. 

My2penneth

Nbs222 said:

My IAG  holding is also in Qort account , they have only transferred UK registered shares to Phoenix accounts.

IAG  has registrar in Spain.

It is unbelievable ( really) that IAG cannot be transferred....looking on the London Stock Exchange,  the company is registered in GB. 

I note companies located in Jersey are supported and have been transferred ( eg HFEL). 

Personally I think it is a case of laziness on the behalf of ITI and maybe Interactive Brokers.  If ITI were to contact I.B they could add it to their database. I've had similar problems before when a share was supported ( could be bought) in SVS' non ISA trading account but not in their ISA until I phoned them up and they added it in 15 minutes . 
There we were , lead to believe that Phoenix was the bees knees in share dealing and it can't even match SVS..tut tut!  ?...and that's why you've got shares left in your on boarding Qort accounts!

What really matters is what shares does your preferred new broker support?  

My2penneth

Riddle me this ITI ..why can I see share price under TRADE for things like IAG shares in Phoenix? 

Looks like I can submit an order if I so desired so why can't these shares be transferred? 

If I'm being shown a price to buy/sell these shares, clearly Interactive Brokers have actually HEARD OF IAG! 

Another spooky ITI Capital mystery for Miss Marple.... ( whatever! )

My2penneth

fmmajid said:

but what does that mean - are the IAG shares in the Qort account 'active'? Can they be traded?

Before my Phoenix accounts went live I bought some shares via the broker line. These were initially added to my Qort account ( it took a while for them to be visible). So, if one can buy shares into an active account one should be able to sell shares too. Give em  a ring, the brokers are very friendly.  I would imagine you  can sell ( and that the shares will be visible for a while in Qort even though they will have been long sold!)

sweeter_strudel

I received a contract note (or more accurately an email with details) for my Friday afternoon ISA trade on Sunday morning.

No sign of the transaction online impacting my Qort account and my two Phoenix accounts are still stuck at Pending Approval.