SVS Securities - shut down?

shawdon

2 steps forwards and one step backwards.
Rahul and Chris are both now regularly emailing me, apologizing and sorting out my issues. Full dividend breakdowns sent, all 8 accounts are now being transferred to HL (confirmed by HL today!) but my missing account gets odder and odder, the account was valued at £16k yesterday, is now valued at £236k (lovely!) and should be valued at about £118k!
The joys of ITI but at least they are now trying (very trying!)

My2penneth

Link to the Financial Ombudsman page to complain.

https://help.financial-ombudsman.org.uk/help/

Stop messing about emailing on this forum and complain to the F.O.S.
Spend 30 minutes emailing the F.O.S.  

If they impose a big enough fines (£650 per complaint after the first 25 hits) then it might be a message to other companies and stop this happening in the future!

Michael_Reynolds

Jamesram said:

"I won't copy any more of our exchange because a) there is really nothing more to it than what I have just said and b) since I do take the guy at his word that he is NOW  concerned (yes, yes I know!) it doesn't seem quite right to do so."

I understand you have to give him a go before savaging him again! Trying is one thing succeeding is another and doing that with Phoenix is unlikely. I don't think this one will ever rise from the ashes! Thanks for your help.

Michael_Reynolds

johnburman said:

Michael_Reynolds I received a similar email...but whilst they are technically right when they say "The Rules do not contain conduct rules in relation to a member firm’s relationship or service provision to its clients.".  (this they would like it to be!) but Rule 1020 provides:

A member firm must, to ensure compliance with these rules, at all times have:
1020.1	adequate trade execution, recording, reporting and settlement procedures and systems and, if relevant, order and quote management procedures and systems;
1020.2	sufficient staff with adequate knowledge, experience, training and competence;
1020.3	adequate internal procedures and controls; and
1020.4	one or more compliance officers who shall be identified to the Exchange and be competent to advise the member firm and its employees on the application of these rules.

Remind the LSE of the words in bold

Thanks John I will send this now

Nbs222

shawdon said:

2 steps forwards and one step backwards.
Rahul and Chris are both now regularly emailing me, apologizing and sorting out my issues. Full dividend breakdowns sent, all 8 accounts are now being transferred to HL (confirmed by HL today!) but my missing account gets odder and odder, the account was valued at £16k yesterday, is now valued at £236k (lovely!) and should be valued at about £118k!
The joys of ITI but at least they are now trying (very trying!)

They are only responding to you because you were going to see Raab , for us there is no change no response to any emails , no communications at all.

Monsieur_Bourse

My2penneth said:

Link to the Financial Ombudsman page to complain.

https://help.financial-ombudsman.org.uk/help/

Stop messing about emailing on this forum and complain to the F.O.S.
Spend 30 minutes emailing the F.O.S.  

If they impose a big enough fines (£650 per complaint after the first 25 hits) then it might be a message to other companies and stop this happening in the future!

You are quite right My2penneth I will make a complaint to the FOS for myself and my wife. I have not received a reply from Moss to my official complaint after a month. My wife does not have her Phoenix account up and running after 2 months of waiting, not that it is worth having mind you, it is truly an awful way to trade.

Jamesram

" Stop messing about emailing on this forum and complain to the F.O.S. Spend 30 minutes emailing the F.O.S. "

Frankly I don't see why we can't do both!! 

Jamesram

Shawdon   Oh, so its "Rahul" and "Chris" now is it? Not "Oleg" though, I note.

Some of us have reached a higher strata of people doing nothing for us, actually.

Michael_Reynolds

Jamesram:

It seems that your new found mate has an email address at Da Vinci 
Oleg.Jelezko@dvcap.com
Sorry to spoil the friendship so soon but I've just sent me more abuse. God I am so tired of all this

rnf11

Nbs222 said:

shawdon said:

.....................

They are only responding to you because you were going to see Raab , for us there is no change no response to any emails, no communications at all.

The ancient and  honourable modus operandi - Divide and Conquer!