SVS Securities - shut down?

My2penneth

My2penneth said:

UPDATE SINCE THIS AFTERNOON'S POSTING (page 329 posted at 2:34pm)

Last Thursday I checked my 4 Phoenix accounts. I noticed that they were all missing shares.

Phoenix account #1
One account had only 16 "instruments" loaded whereas there were 27 in the on boarded account. Today I noticed that the count had increased from 16 to 18.  NOW 19 and cash showing 

Phoenix account #2
In another PX account, no shares had been transferred across from the on boarding account by Close of business last week. I was expecting  10 instruments. Today, I can see 7 of the 10 have been transferred to PX.
Still 7 but cash showing

Phoenix account #3
Added an extra instrument (22 out of 24 now present). Now 23 and the missing £4k is showing as cash.

Phoenix account #4 
no change from last week. Still 22 holdings but cash now showing

It looks to me as though ITI are adding shares to our accounts by company rather than by account. So, today they might be adding say shares in Admiral, Astra-Zen, Barratt Dev  and tomorrow shares staring with the letter "c". 

(£4k in cash is still missing from my wife's ISA account that was there until they started the messing with Phoenix accounts last week)

I see that changes are slowly being made to my accounts!

manted

Cash is available on my Phoenix account and I'm able to trade. Kudos ITI Capital !
EDIT - This was meant as a sarcastic comment. My shares are still not visible on Phoenix and they have not responded to any mails regarding my transfer request either from me or my new chosen ISA provider.

My2penneth

IF you want to trade using PX, you might need to look at HandyKey for 2 factor security...... I've just tried to buy some US shares but it objected and asked for HandyKey 2 factor authentication...  Just another hurdle!

( i was going to spend the £4k above before ITI lost it!!)

shiznit76

i have put in a broker transfer using my Qort account number, if by the time ITI get round to doing this and my shares have transferred in to the Phoenix account by then will i be back to square one?

My2penneth

shiznit76 said:

i have put in a broker transfer using my Qort account number, if by the time ITI get round to doing this and my shares have transferred in to the Phoenix account by then will i be back to square one?

I was told by ITI that I could use the SC account number or the Phoenix account......we shall see! 

CameronRiley

I put in a formal complaint to ITI by email and badgered Leonard Curtis virtually daily.  I don't know if it's coincidence or not but I have had a flurry of cooperation from ITI and they have been unbelievably helpful.  I first got an email from the compliance officer which was cc'd to a few other people, so I replied all and have got responses almost within the hour.  They have been apologetic, relatively efficient and polite and have provided me with all the info I need, which was nearly all of it to be honest.  It seems like a different ompany to the one that has ignored me for the last six weeks.  We will see how the transfer works now I can actually start it.  Updates in due course.

ahouse185

I am at my wits end with this mob. My onboarding was supposedly approved on 19 August but I still do not have a Phoenix account. If I try to apply for one now, it tell me that my primary phone number is invalid, which is correct because someone has doubled up on the country code (Australia in my case) and today's joke is that when I put in my request to change the phone number I get this error - "Unexpected character encountered while parsing value: <. Path '', line 0, position 0".
I am wondering if a letter sent registered and tracked mail instructing them to sell all my holdings and move my cash to my UK bank would actually work or are they ignoring mail as well!

Michael_Reynolds

If you read the FCA and LC response to the question "On what basis was ITI selected" you'll see that they merely pass the buck between them! Each blaming each other! Neither taking responsibility! ITI are Russian owned but even worse their entire senior management team without exception are Russian! At a time when UK/Russian diplomatic relations are at an all time low it seems incredible that LC could have made this selection and the FCA approved it? ITI Capital simply do not have the professional competence to resolve these problems. They will be permanent not temporary.

shiznit76

My2penneth said:

shiznit76 said:

i have put in a broker transfer using my Qort account number, if by the time ITI get round to doing this and my shares have transferred in to the Phoenix account by then will i be back to square one?

I was told by ITI that I could use the SC account number or the Phoenix account......we shall see! 

I take it you transfer is still nowhere near complete?

shiznit76

just spoke to Iweb regarding my transfer out. They put in the request to ITI three weeks ago but been told that due to large numbers of requests at the moment that timescales will be greatly longer than normal!