SVS Securities - shut down?

supremetwo

Mine was totalling the portfolio as 1 share of each ticker at its closing price, i.e. the wrong columns were being multiplied.

LEAR1

leonde said:

If you create a free account at the stocks.cafe website, you could enter your portfolio details (a bit of a hassle).There is a page there that on the dividend section called “Due/Paid” that calculates each dividend and when you should have received it. May be useful - but you’re “only” allowed one portfolio in the free version - I don’t know if there’s a limit in the number of stocks you can have in that portfolio,

Good point. I happen to have ShareScope, which holds all the transaction records for all of my wife and my investment accounts (ISAs, SIPPs etc) in one place. It has a nice consolidation feature too, so that I am able to track each discrete brokerage account in isolation, but then, say, to look at our aggregated SIPP position, or all of my wife's accounts - or indeed the global position across all of our accounts. But the reason I mention this is that it also prompts me when dividends are to be received into an account based on my holding information, so I can reconcile that with what is actually happening in the relevant broker account. It's helped me to keep track of what dividends should have arrived over the last year (which I cross-checked with the statement information I could obtain from LC, as Mypenneth did (per page 295)) and should be all the more important now to check what dividends I should be receiving into the ITI account - until we successfully transfer-out. It's worth checking this feature out if any of you subscribe to the software already. Sharepad has a similar feature too, I believe.

9406824

Hi if I’m looking to make a complaint to the FCA about ITI capital do I do directly via phone or email?

johnburman

As story to while away the hours (as i am on hold to customer support as i type this)
When i onboarded my mobile and landline number ws transposed by ITI.  thsi is obviously a security risk and so on *3 AUGUST* I sent them a request to change it and a ticket wa sissued.  That is on my account.  That ticket is still "open". No acknowledgement or receipt for it has been received and no action has been taken.
THIS IS NOT HOW  A UK REGULATED FORM SHODUL BEHAVE
I want out to a new sensible broker ASAP.  That request also made over 3 weeks ago is being ignored too.

PS - my call still has not been answered 
now gon to call back message.  Which i have left.   No hope of a call though.  I wonder for how long the FCA will allow this to continue?
 

My2penneth

ITICAPITAL said:

Hi if I’m looking to make a complaint to the FCA about ITI capital do I do directly via phone or email?

You can do it via the phone. The number is available on Google but was mentioned here a few pages ago by johnburnham.

page 288.

My2penneth

I just hope ITI stay in business long enough to get our assets transferred. The way they're shaping up I can see LC being busy again! 

manted

Wanted to post this update for folks who were asking if SJS are affiliated with ITI capital.
https://www.leonardcurtis.co.uk/wp-content/uploads/2020/08/SVS-Securities-PLC-Client-Update-21.08.2020.pdf

jenwrendorset

I have reached the point in this sorry saga where I feel a letter of complaint (or 3) is required - we're juggling 4 accounts, 3 appear to have got as far as the on-boarding stage and our shares all appear to be there (well they were yesterday !), still, of course, missing the VOD dividends but no-one else seems to have received them either.  Our personal information is also up the creek and like most others on this site we are now US residents however this morning I had an email regarding the 4th account - for this they want us to complete a W-8BEN form and CRS Self Certification form !!!!! From my 'googling' I realise the first form relates to our adopted country of residence (USA) - why we need to fill up the other one, heaven knows but as we haven't got one we haven't.  Anyway my question - should I be directing my complaint initially to David Moss @ ITI, or to FCA direct.......I'm inclined to send to both but any suggestions would be appreciated.  We've completed withdrawal forms and transfer forms but hey ho....nothing as yet !!  

My2penneth

If you live in USA then you don't need a W8-BEN form.. If you live in the UK then you do! 

You need to complain to D Moss first before the FCA as he might reply and sort the problem.....then again Bolton might win the World Cup ( more likely).

johnburman

Wonder what they have against VOD...I'm missing my divis from them too
COMPLIAIN TO THE FSA FIRST
Get that recorded by them, to be added to the others. 

Whether you complain to Moss at ITI as well is up to you.  I got a nice long 100% standardised response not dealing with any of my queries at all when I compalined.
But complain to the FSA.  Give them the details and get it on file with them.  So when they ask ITI, if they are told a "teething troubles" response, they will know the truth.