Cancelled Holiday - Refund?

LittleMrsThrifty

It would be a good idea to have a chat to your Nan and make sure she feels confident in hanging up on any call she doesn't feel confident in. She doesn't need to explain why she doesn't want it or anything like that, she can just hang up. I suspect it is a generational thing where older people think this is very impolite whereas younger people don't like picking up the phone at all!

jonesMUFCforever

healeyr wrote: »

Thanks for the feedback all.

She cancelled the cards because she didn't receive the confirmation e-mail and they claimed to have no idea who she was and couldn't find her booking.

She read the poor reviews after she had made the booking and so obviously wants nothing to do with them now which is why she wanted to cancel and not get alternative accommodation.

Unfortunately she has cancelled it completely which I know makes it pretty much impossible now to get the money. I will get hold of the call recording because if the T's & C's were not read to her and they captured her information incorrectly then it could be argued that she never had enough info to make a fully informed decision (I fully expect to be told her call was not recorded though)

How will you get hold of the call recording? Without a court order you stand no chance and that will cost you more than the £500 already 'lost'.
If a recording exists it belongs to the tour company.