Rejected PPI Claim

[Deleted User]

LABMAN wrote: »

This is what is wrong with this website!

Actually, the advice article is not misleading in the manner suggested.

What it does say is that if a customer was wrongly told it was compulsory when it actually wasn't (an untruth in other words) then that would be mis-selling.

If a customer was told it was compulsory when it actually was (an accurate statement in other words) then that is not mis-selling, of course.

I hope that clears up the confusion.

System

Not really no lol!
If they set the rules and decide they want ppi why would it ever be wrong for them to tell you must have it?

societys_child

If they tell you you must have a PPI policy and it is a condition of the loan then it's not mis-sold. Reasons could include the extra risk to them if you only have a small deposit or they may offer a lower interest rate if you took the insurance.


If they tell you you must have a PPI policy and it's not actually a condition of the loan
(a lie) then that would be mis-selling by whoever was arranging the loan or mortgage!


HTH.

System

ok thak you but if they say you have to have ppi why is that not condition of mortgage
thats what i dont understand. if they say you have to have it is that not condition?

societys_child

if they say you have to have it is that not condition?

As explained over and over, not if it was untrue.

hughaj2003

Help

West Bromwich Building Society rejected PPI claim but offered Plevin, payment.

I had 2 claims with mortgage account from the West Bromwich, the first one in was in 2003 to 2004 and they have paid full premiums due to my employment was less than 6 months.

The second one was from 2004 to 2017 and they are only offering the plevin payment, and West Bromwich are say it is too late because my complaint has not been made within 6 years of the date of sale of the PPI Policy, or with in three years of when i should have been reasonably aware that there may have been a problem with the policy.

The reason i have complained is that i was told i had to have the policy with the mortgage, even though i had policies that already cover me.

I have complained to the Ombudsman and they have rejected it as well saying the same as the West Bromwich, I reiterated i did not claim earlier because I was told I had to have the policy with the mortgage and although had signed a document that said it was optional i would have taken what the sales adviser told me true and i had to have it to get the mortgage.

any suggestions????

Bermonia

If the ombudsman has agreed with the West Bromwich then your only other alternative is to take court action yourself... however given the cost and effort involved and your very low chance of success with such a poor complaint reason then I would not give it a second thought

[Deleted User]

hughaj2003 wrote: »

I have complained to the Ombudsman and they have rejected it as well saying the same as the West Bromwich, I reiterated i did not claim earlier because I was told I had to have the policy with the mortgage and although had signed a document that said it was optional i would have taken what the sales adviser told me true and i had to have it to get the mortgage.

Your complaint reasons no longer matter, you have been time barred from complaint.

Time to forget about this one and enjoy the consolation of the Plevin refund.

hughaj2003

still do not understand the time bar, they paid out on the older policy and MSE still posting you can claim back decades.

[Deleted User]

hughaj2003 wrote: »

still do not understand the time bar, they paid out on the older policy and MSE still posting you can claim back decades.

You need to understand and appreciate that every complaint is individual. Your personal time bar will have been explained both by the Bank and the Ombudsman. You skimmed over the reason for the three year bar of when you should have been reasonably aware that there may have been a problem with the policy. There must have been something you or the Bank did to trigger this? Did you cancel the policy? Did the Bank write inviting you to complain? These are just guesses, the actual reason will be contained within your rejection notices or you can ask the Ombudsman for clarification.

MSE is correct that PPI going back decades can be complained about. However, this is dependent on the availability of records (on both sides) as well as individual factors such as yours.

Regardless, whether you understand the time-bar or not, you have already exhausted the regulated complaint process and your case is closed.