Tenant is disputing part of utility bill

Gerry1

Well, the Operations & Maintenance, Sinking Fund and Management, Admin & Audit seem to be your responsibilities and are not an energy question.

However, I still think you could be on a sticky wicket because although you may be obligated to use Murphy's communal services, the tenants may not be if you didn't impose this on them contractually, especially if all Murphy's heating can be physically switched off. This might not be very practical if the radiators all went cold and there's no boiler in the flat, but is there a gas cooker?

Similarly, are Murphy billing for electricity that they are reselling? In practice, their heating may effectively be locked in to Murphy unless they use expensive fan heaters, but I can't see any reason why your tenants should be locked in to Murphy's choice of electricity supplier if they can find a more competitive one.

Not quite the answer to your original question, but something of which you may wish to be aware in the future !

diddy_p

Thanks for the info.

The tenant can choose their own electricity supplier for the apartment and there is no gas (induction hob is installed).

So literally the Murphy part is just heat energy, hot water and heating....