Section 75 claim via lloyds credit card for Airbnb booking rejected

EveryWhere

s1edgehammer wrote: »

ok thanks guys, airbnb were a waste of time, no process for recovering monies. hence the attempt via the credit card company. we will definately not be using airbnb, and would warn others to be careful especially when large sums of money are exchaged. no s75 available

You should have left, no excuses. AirBnB would have given you a full refund. You chose to stay.
When we had problems on AirBnB stays, we negotiated partial refunds, during our stay, as the vendor rented out one of the rooms for which we had paid.

The vendor does not get paid until 24 hours after you leave, so that is the time you use to negotiate any refund, full or partial.

No good you staying for the whole period and then trying to claim a full refund.

I don't agree that AirBnB are not helpful. They even gave me a voucher to say sorry for another vendor asking for a deposit in cash on arrival, against their rules. I didn't even go through with the booking.

p00hsticks

snilloct1957 wrote: »

Is this something you could chase through the Small Claims Court? The accommodation and service you received doesn't appear to have been "merchantable quality" and definitely fell short of what you were expecting. Trustpilot is a great place to put comments about poor service; I just had a bad experience with Hotels.com and vented my disappointment there.

not much help if the owner lives in Canada though......

s1edgehammer

EveryWhere wrote: »

You should have left, no excuses. AirBnB would have given you a full refund. You chose to stay.
When we had problems on AirBnB stays, we negotiated partial refunds, during our stay, as the vendor rented out one of the rooms for which we had paid.

The vendor does not get paid until 24 hours after you leave, so that is the time you use to negotiate any refund, full or partial.





No good you staying for the whole period and then trying to claim a full refund.

I don't agree that AirBnB are not helpful. They even gave me a voucher to say sorry for another vendor asking for a deposit in cash on arrival, against their rules. I didn't even go through with the booking.

we tried to do just what u suggested, however Airbnb did not offer us a partial refund, beleive me we asked what our options were, all we were told is that if we cancel the contract no refund is due. They just kept referreing the problem to the owner in canada. So i would definately not recommend Airbnb, espeically if your spending the sums we spent (£5000)

System

EveryWhere wrote: »

You should have left, no excuses. AirBnB would have given you a full refund. You chose to stay.
When we had problems on AirBnB stays, we negotiated partial refunds, during our stay, as the vendor rented out one of the rooms for which we had paid.

The vendor does not get paid until 24 hours after you leave, so that is the time you use to negotiate any refund, full or partial.

No good you staying for the whole period and then trying to claim a full refund.

I don't agree that AirBnB are not helpful. They even gave me a voucher to say sorry for another vendor asking for a deposit in cash on arrival, against their rules. I didn't even go through with the booking.

I agree - if it was as bad as you say then you should have rejected it when you first arrived.

Because you persevered, reclaiming will be difficult as they ultimately provided some sort of service.

Ergates

EveryWhere wrote: »

You should have left, no excuses.

Left and gone where? They were in another country. Just walking out of pre-booked acomodation isn't always a realistic option.

eco_warrior

I've seen dozens of claims where customers have walked out of accommodation and they don't get their money back from the hotel, via chargeback or via S75.

Walking out can be seen as cancelling your stay, so unless your contract affords for a refund in this situation you probably aren't getting one.

AIRBNB might be a decent company to deal with though, I'm just meaning in a general sense and not merchant specific.

bris

eco_warrior wrote: »

Walking out can be seen as cancelling your stay

Not in the eyes of the law it isn't, by walking out for good reason, in this case, the condition of the property, is a basis for a breach of contract. It means either finding somewhere else or going home though.


By staying you give up that right. But you can sue for "Loss of Enjoyment", your evidence would back that up.


Problem you have though is who to sue. Airbnb, the CC or the owner? With Airbnb being a third party the CC may be out, is the owner from the UK, if not that's more or less out to unless you do it in the owners home country. That leaves Airbnb are they governed by UK law?

Ergates

bris wrote: »

Not in the eyes of the law it isn't, by walking out for good reason, in this case, the condition of the property, is a basis for a breach of contract. It means either finding somewhere else or going home though.


By staying you give up that right. But you can sue for "Loss of Enjoyment", your evidence would back that up.


Problem you have though is who to sue. Airbnb, the CC or the owner? With Airbnb being a third party the CC may be out, is the owner from the UK, if not that's more or less out to unless you do it in the owners home country. That leaves Airbnb are they governed by UK law?

Which countries law though?
A room in Jamaica, owned by someone living in Canada, booked through a US company. Good luck with that.