PaydayUK/MEM

Crussell83

I am using a third party to reclaim my payday loans and have 2 claims with the FOS. One of them, Payday UK, had until 24th July to accept the Ombudsman's findings but I received an email last week saying that as of the 19th July, PaydayUK/MEM have decided to start administration proceedings and as such any claim not settled by then will not be settled and I need to wait until 2020 until any decisions are made.

I assume this will be a similar scenario to Wonga?

The third-party doing the claim on my behalf said that as it stands, there is nothing I can do. This is frustrating as the rough calculations showed I would have been owed a minimum of £1200-1500 and it seems I have missed out on the decision by a matter of days.

Anyone else in this boat? Is there anything I can do?

[Deleted User]

You'll need to join the line of creditors and see what you get back.

Make sure the claims company only take their fee on the reduced amount you're likely to get, not the full redress.

Crussell83

Thanks.

Will keep an eye on what's happening and make sure the fee is only on the amount I get. Thanks for heads up.

I appreciate the use of third party people is not ideal but they have taken a lot of the stress out of things and have been very helpful so I can't fault them to be honest.

I have another claim for Sunny loans that has until 7th August for them to respond to the FOS so let's see what happens there

RM2000

I submitted claims against Payday UK and Payday Express in February of this year. They both come under the MEM/Moneyshop umbrella. I received an offer (circa £2800) from Payday UK and that was duly paid.

I heard nothing from Payday Express other than a brief letter asking me to confirm my identity (I'd already sent all the details of my account I could find, and PDUK, the sister company had no trouble locating my account from the same basic information). After weeks of hearing nothing I escalated the claim to the FOS who did absolutely FA - the person who dealt with my complaint clearly wasn't reading my letters as they kept asking me to submit correspondence I'd already sent them weeks ago. In the end I contacted Payday Express again myself and they told me they'd closed the original claim due to 'missing information' in my claim. I got no letter saying the claim was closed btw. I then pointed out I'd submitted the extra info they;d requested months ago. They steadfastly refused to reopen the old claim, and made me start from scratch again - and then of course that claim was immediately followed by the announcement that PDEX are to propose to shareholders that they enter administration.

I contacted the FOS again saying there's no way I should come under the 'not settled by 31st July' ruling as my claim was initiated nearly 6 months ago and PDEX were clearly in violation of the 8 weeks or whatever it is to send a final letter. They (the FOS) just kept saying they weren't chasing up any new cases due to the administration announcement. I kept repeating it wasn't a new claim - it had been started 12th Feb, but to no avail. I also asked how far they'd progressed my complaint before stopping and they admitted they'd never even started - it just sat there for 3 months. So my advice is don't use them - they are an absolute shower of idiots and in the time elapsed when you are erroneously believing they're intervening on your behalf they are just sitting there doing nothing. I feel as though there should be some sort of investigation into whether MEM claims have been deliberately delayed to take advantage of the possible administration situation. There's a world of difference between 'your letter arrived after we'd announced our intent to file' vs 'we've had this claim 6 months and just completely ignored it'