NPower - early exit fees - when shouldnt

Twiglet73

As I do every year, I comparatively check my Gas & Electricity Provider. I was with NPower, exclusive fix August and 10th July switched saving nearly £568 a year. I received my final bill and had been charged 2 x £35 early exit fees??! One for my Gas and one for my electricity. I am disabled with my mental health and my partner seriously with a brain injury. Thank god I checked my final bill properly as on 13th August it would have left my bank my direct debit. I am appalled and whilst I got an apology and a new revised bill on the way out to me, how many other people have not noticed? I’ve paid £147 a month whilst on a low income and a difficult life and I’m so glad I noticed :-( :mad:

Hasbeen

Twiglet73 wrote: »

As I do every year, I comparatively check my Gas & Electricity Provider. I was with NPower, exclusive fix August and 10th July switched saving nearly £568 a year. I received my final bill and had been charged 2 x £35 early exit fees??! One for my Gas and one for my electricity. I am disabled with my mental health and my partner seriously with a brain injury. Thank god I checked my final bill properly as on 13th August it would have left my bank my direct debit. I am appalled and whilst I got an apology and a new revised bill on the way out to me, how many other people have not noticed? I’ve paid £147 a month whilst on a low income and a difficult life and I’m so glad I noticed :-( :mad:

You should thank Npower for being nice and refunding the money that they did not have to etc . As it seems obvious that it was your mistake in switching to early.


And your savings estimate seems very high? perhaps you need to do your sums again?