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Letter received not sure if in error

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Hi my daughter has received an email today with enclosed forms to fill in regarding a TEC...she has no idea at all what it's refering to...the email appears to have been forwarded on from another email address......firstly would she receive theses types of form via email or in the post....it mentions court and bayliffs.....we are very worried she lives had to mouth as it is.....there is mantion of a TEC 7 and TEC 9 and says she must sendnthe forms back and include the details off the TE7......she has no TE7 or any knowledge of what it is...
...is this a scam or is it real....
Please help

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