Boots.com- A Bad Start

Elmer_Dudd

Registered and did first order with Boots a few days back, and received a parcel today-thought this is superb -2 days for delivery.
opened it up-wrong item for someone the other side of the country whose full details were on the dispatch slip. Gutted

Then had to ring them on a 0845 number (costing me) to find out what the problem was. I was told I would have to repack and take it to local post office- post it back with a returns slip and get proof of purchase. When I asked operator what had happened she said 'Human Error' and that she would ask the warehouse to record the error. Told her as it was our first order I was not impressed and asked to speak to someone a bit higher up but was told that was it-nothing else I could do. Spent 35 mins getting to and queing in Post Office and really peed off at moment. :mad:
Are Boots always like this or have I had a bit of bad luck!
May write them a letter as not impressed all round at the moment:eek:
Elmer:cool:

alwaysonthego_2

I have never had a problem with boots.com and have had several orders from them. Boots are usually good and usually compensate well

Elmer_Dudd

Maybe just a bad day in the warehouse-will send them a short letter and see what they have to say.
Thanks,
Elmer

Lisey_Loo

Try 0800 9150004 for Customer Services.

Whenever I`ve rung them with any kind of problem, they`ve been really good, and either added points to my advantage card or sent a gift card as reimbursement for problems they`ve caused.

I`d ring back and ask to speak directly to a supervisor or manager. Make it clear to them how much you`ve been inconvenienced and let down.

Hope they redeem themselves...

hollydays

Boots the company are known for their fab customer service in general-not sure how the .com part works though.

Elmer_Dudd

They have totally mucked this order up-our order was never sent out-waited in all day today and had to phone them (on the freephone number above) and they have said it had not been ordered at all on their system-what a mess-only offered 250 points on the phone for the mess.
Very poor show Boots!
Elmer:cool:

katiekittykat

Whenever I have had a problem with them (twice when things had gone out of stock inbetween me ordering and them sending out) they have given me advantage card points, last time i got 1000 plus the amount in points of the missing items.

Elmer_Dudd

Thanks for the last message.
I have rung them back and they upped the points to 1000.
Cheers,;)
Elmer:cool:

katiekittykat

No probs - glad i could help - i know how frustrating it can be

xxx

Elmer_Dudd

Got to take my hat off to Boots.com-after the bad start they got in touch and have generously refunded us the whole cost of the item.:D
Could not believe it when they did but very happy with them.:j
Now I know how good their Customer Services can be will feel more confident about ordering with them in future.:T
Well done Boots!!:beer:
Bye,
Elmer:cool: